Beyond words: testing alignment among inter-organizational performance measures
Beyond words: testing alignment among inter-organizational performance measures
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超越言语：测试组织间绩效衡量指标之间的一致性
DOI：
10.1108/13683041011027427
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发表时间：
2010
影响因子：
2.5
通讯作者：
Rey-Marston M
中科院分区：
文献类型：
--
作者：
Rey-Marston M
目的-本文试图以定量的方式衡量两个organizations.Design/methodology/approach–This之间的一套绩效衡量标准之间的一致性程度。这篇论文扩展了Venkatraman的协同一致性测试，以评估管理组织间契约关系的一套绩效衡量标准的一致性。作者将测试和当前的错位系数应用于三组衡量标准：参与研究的服务提供商使用的衡量标准、签约服务的客户使用的衡量标准以及研究的11个合同中记录的衡量标准。结果证实，合同中的目标和实际运营绩效之间高度一致。客户的财务目标和合同的运营指标的一致性很低。计算表明，提供者的目标与从合同中收到的捐款之间的一致性很差。研究限制/影响--结论的一些限制包括计算中使用的合同样本较少。进一步的研究不仅应该包括实际的合同，也应该包括失败的合同。实际影响--以错位的绩效衡量表示的错位的目标可能会导致公司内部关系的紧张。如果这些紧张关系得不到妥善解决，两国关系可能不稳定或过早终止。这种衡量一致性的方法可以发现企业内部关系中的早期潜在危险。原创性/价值-本文扩展了Venkatraman的协一致性检验，以评估管理契约组织间关系的一套绩效衡量标准的一致性。管理研究人员和商业专业人士在探索职能部门内部和公司间关系中绩效衡量的一致性程度时，可以使用这种方法。
Purpose–This paper seeks to measure in a quantitative way the degree of alignment among a set of performance measures between two organizations.Design/methodology/approach–This paper extends Venkatraman's test of coalignment to assess the alignment of a set of performance measures governing a contractual inter‐organizational relationship. The authors applied the test and present coefficients of misalignment across three sets of measures: those used by a service provider involved in the research, those used by customers contracting the services, and those documented in 11 contracts studied.Findings–Results confirmed a high degree of alignment between target and actual operational performance in the contracts. The alignment of customers' financial objectives and contracts' operational metrics was low. Calculations show poor alignment between the objectives of the provider and the contribution received from the contracts.Research limitations/implications–Some limitations of the conclusions include the small sample of contracts used in the calculations. Further research should include not only actual contracts, but also failed ones.Practical implications–It is possible that misaligned goals, represented in misaligned performance measures, lead to tensions in intra‐firm relationships. If these tensions are not addressed properly the relationship could be unstable or terminated prematurely. This method of measuring alignment could detect early potential dangers in intra‐firm relationships.Originality/value–This paper extends Venkatraman's test of coalignment to assess the alignment of a set of performance measures governing a contractual inter‐organizational relationship. Management researchers and business professionals may use this methodology when exploring degrees of alignment of performance measures in intra‐functional and inter‐firm relationships.
缩小核心，扩大外围：高绩效组织的关系架构
DOI：
--
发表时间：
2005
期刊：
影响因子：
--
作者：
R. Gulati;David B. Kletter
通讯作者：
David B. Kletter
DOI：
10.1108/01443570610710579
发表时间：
2006
影响因子：
9.9
作者：
U. Bititci;K. Mendibil;S. Nudurupati;P. Garengo;T. Turner
通讯作者：
T. Turner
组织间协调加强供应链中信息技术 (IT) 驱动的服务创新：射频识别 (RFID) 案例
DOI：
10.1080/0951192x.2011.602363
发表时间：
2011
影响因子：
4.1
作者：
G. Neubert;Carine Dominguez;B. Ageron
通讯作者：
B. Ageron