The dashang feature in social media: a personality and justice theory perspective

The dashang feature in social media: a personality and justice theory perspective
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社交媒体中的大商特征:人格与正义理论的视角

DOI:
10.1108/itp-08-2018-0389
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发表时间:
2021-02
影响因子:
4.4
通讯作者:
Sumeet Gupta
Sumeet Gupta
中科院分区:
管理学4区
文献类型:
--
作者:
Jinlin Wan;Yaobin Lu;Sumeet Gupta

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目的“打赏”是指自愿给予街头表演者的奖励,以换取他们的表演。一些社交媒体平台已经创造了一种方法来将其整合为一项功能,称为大赏功能,允许用户在线奖励现场表演者。在过去的几年里,这个功能在社交媒体用户中非常受欢迎,因为它重现了观看街头表演的怀旧体验。平台现在认为它是不可或缺的,因为它已经成为一个可观的收入来源(表演者获得的奖励佣金)。然而,并不是所有的用户都奖励表演者。对于每一个付费的用户来说,还有更多的人潜伏在平台上。本研究运用大五人格理论和公平理论探讨了这些差异的原因。设计/方法/途径我们运用大五人格理论和公平理论建立了一个实证模型,并通过对微信用户的调查收集了实证数据进行检验。人际公平和信息公平是影响社交媒体用户使用“大商”特征的重要因素。本研究还发现,人格类型对这三个因素都有影响。首先,从大五理论和公平理论的视角考察了影响用户自愿使用大商功能的因素。其次,本研究扩展了以往关于公平感的研究成果,考察了社会媒体中大商特征的使用情况。第三,本研究将这些理论应用于消费者行为的研究,探讨用户特征在社交媒体使用中的作用。
PurposeDashang refers to a reward given voluntarily to street performers in return for their performance. Some social media platforms have created a way to integrate this as a function, referred to as the dashang feature, to allow users to reward live performers online as well. Over the last few years, this function has become extremely popular among social media users, as it recreates the nostalgic experience of watching street performances. Platforms now consider it indispensable, as it has become a source of substantial revenue (commission on rewards earned by performers). However, not all users reward performers. For each user who pays, there are many more who lurk on the platform. This study examines the reasons for these differences using the Big Five personality perspective and justice theory.Design/methodology/approachWe develop an empirical model using the Big Five theory and justice theory and test it using empirical data collected through a survey of WeChat users.FindingsThe results indicate that distributive justice, interpersonal justice and informational justice are essential factors in relation to social media users' use of the dashang feature. It is also found that personality type affects these three factors.Originality/valueThis study makes three key contributions. First, it examines the factors that influence users' voluntary use of the dashang feature using the lenses of the Big Five theory and justice theory. Second, this study extends previous results on perceived justice to examine use of the dashang feature in social media. Third, this study applies these theories to the study of consumer behavior by exploring the role of user characteristics in social media use.
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