Justice in the Delivery of Government Services: Decision Norms of Street-Level Bureaucrats

95-11169梅纳德-穆迪街头官僚的官方行为对政府商品和服务的分配有很大影响。更好地理解管理街头官僚决策的规范，将提高我们最有效地利用政府的能力。这项研究试图发现街头政府工作人员在什么情况下使用可识别的实体正义规范来塑造他们的分配决定，以及这种使用是如何通过当地工作和以身份为中心的文化来塑造的。它依赖于从精心挑选的官僚样本在一段时间内讲述的官方互动故事中收集的数据。故事分析与深入的实地工作相结合，以了解地方工作和身份文化如何在特定环境中塑造与司法有关的决策困境的管理。街头官僚的官方行为在很大程度上影响政府商品和服务的分配。更好地理解管理街头官僚决策的规范，将提高我们最有效地利用政府的能力。这项研究试图发现街头政府工作人员在什么情况下使用可识别的实体正义规范来塑造他们的分配决定，以及这种使用是如何通过当地工作和以身份为中心的文化来塑造的。它依赖于从精心挑选的官僚样本在一段时间内讲述的官方互动故事中收集的数据。故事分析与深入的实地工作相结合，以了解地方工作和身份文化如何在特定环境中塑造与司法有关的决策困境的管理。****

95-11169 Maynard-Moody The official actions of street-level bureaucrats substantially influence the distribution of government goods and services. A better understanding of the norms that govern the decisions of street-level bureaucrats would enhance our ability to make most effective use of the government. This study seeks to discover under what conditions street-level government workers use recognizable norms of substantive justice to shape their allocative decisions and how that use is shaped through local work and identity-centered cultures. It relies on data collected from stories of official interactions told by a carefully-selected sample of bureaucrats over a period of time. The story analysis is combined with intensive field work to learn how local work and identity cultures shape the management of justice-related decision-making dilemmas in particular settings. %%%% The official actions of street-level bureaucrats substantially influence the distribution of government goods and services. A better understanding of the norms that govern the decisions of street-level bureaucrats would enhance our ability to make most effective use of the government. This study seeks to discover under what conditions street-level government workers use recognizable norms of substantive justice to shape their allocative decisions and how that use is shaped through local work and identity-centered cultures. It relies on data collected from stories of official interactions told by a carefully-selected sample of bureaucrats over a period of time. The story analysis is combined with intensive field work to learn how local work and identity cultures shape the management of justice-related decision-making dilemmas in particular settings. ****