A Systematic Repository of Conflict Management Expertise for Collaborative Design

目前关于冲突类型、冲突管理策略以及管理策略如何最好地与特定冲突联系在一起的知识存在很大差距。这一领域的现有知识还没有系统化，也没有形式化和可计算化。这种差距具有重要的实际影响，特别是在协作设计和并行工程的重要领域。复杂的制成品和软件越来越多地使用大规模的协作过程来设计。当前的，主要是手工的，冲突管理实践被现代设计挑战的规模和复杂性所淹没，导致对产品设计的成本，及时性和有效性的严重影响。本研究将在麻省理工学院过程手册中开发一个正式表示的、可公开访问的冲突管理知识库，其组织方式有助于揭示构建块、关键维度和规律，从而(2)促进重要的用途，如学习冲突管理和发展多代理冲突和例外的一般理论。这项工作做出了重要的智力和实践贡献——它将成为协作工作中管理异常（包括冲突）的更好的计算算法的关键构建块。资料库本身将帮助研究人员对这些现象进行更累积和系统的探索。http://ccs.mit.edu/klein.html

There is a wide gap in current knowledge about the types of conflict, conflict management strategies, and how management strategies are best linked to particular conflicts. Existing knowledge in this area has not been systematized or made formal and computational. This gap has significant practical impact, particularly in the important domain of collaborative design and concurrent engineering. Complex manufactured goods and software are increasingly designed using large-scale collaborative processes. Current, mainly manual, conflict management practices are being overwhelmed by the sheer scale and complexity of modern-day design challenges, leading to severe impacts on cost, timeliness, and effectiveness of product designs. This research will develop, within the MIT Process handbook, a formally represented, publicly accessible repository of conflict management knowledge organized in a way that helps reveal building blocks, key dimensions and regularities, and thereby (2) facilitates important uses such as learning about conflict management and developing general theories of multi-agent conflicts and exceptions. This work makes important intellectual and practical contributions---it will be a key building block for better computational algorithms for managing exceptions (including conflicts) in collaborative work. The repository itself will help researchers carry on a more cumulative ans systematic exploration of the phenomena. http://ccs.mit.edu/klein.html