A Systematic Repository of Conflict Management Expertise for Collaborative Design

目前对冲突类型、冲突管理战略以及如何将管理战略与特定冲突最好地联系起来的知识存在很大差距。这一领域的现有知识尚未系统化，也没有正式化和计算化。这一差距具有重大的实际影响，特别是在协同设计和并行工程的重要领域。复杂的制造产品和软件越来越多地使用大规模协作流程进行设计。目前，主要是手工，冲突管理实践正在被现代设计挑战的规模和复杂性所淹没，导致产品设计的成本，及时性和有效性受到严重影响。 这项研究将开发，在麻省理工学院的过程手册，一个正式的代表，公开访问的冲突管理知识库组织的方式，有助于揭示积木，关键尺寸和可扩展性，从而（2）促进重要的用途，如学习冲突管理和发展多代理冲突和例外的一般理论。这项工作作出了重要的智力和实际贡献-它将是一个更好的计算算法的关键构建块管理异常（包括冲突）的协作工作。该知识库本身将帮助研究人员对这些现象进行更累积和系统的探索。 http://ccs.mit.edu/klein.html

There is a wide gap in current knowledge about the types of conflict, conflict management strategies, and how management strategies are best linked to particular conflicts. Existing knowledge in this area has not been systematized or made formal and computational. This gap has significant practical impact, particularly in the important domain of collaborative design and concurrent engineering. Complex manufactured goods and software are increasingly designed using large-scale collaborative processes. Current, mainly manual, conflict management practices are being overwhelmed by the sheer scale and complexity of modern-day design challenges, leading to severe impacts on cost, timeliness, and effectiveness of product designs. This research will develop, within the MIT Process handbook, a formally represented, publicly accessible repository of conflict management knowledge organized in a way that helps reveal building blocks, key dimensions and regularities, and thereby (2) facilitates important uses such as learning about conflict management and developing general theories of multi-agent conflicts and exceptions. This work makes important intellectual and practical contributions---it will be a key building block for better computational algorithms for managing exceptions (including conflicts) in collaborative work. The repository itself will help researchers carry on a more cumulative ans systematic exploration of the phenomena. http://ccs.mit.edu/klein.html