A Systematic Repository of Conflict Management Expertise for Collaborative Design

关于冲突的类型、冲突管理战略以及管理战略如何最好地与特定冲突相联系，目前的知识存在很大差距。这一领域的现有知识尚未系统化或形式化和计算化。这一差距具有重大的实际影响，特别是在协同设计和并行工程的重要领域。复杂的制成品和软件越来越多地使用大规模协作过程进行设计。现代设计挑战的巨大规模和复杂性正在淹没目前主要是人工的冲突管理做法，导致对产品设计的成本、及时性和有效性产生严重影响。这项研究将在麻省理工学院流程手册内开发一个正式的、可供公众访问的冲突管理知识储存库，其组织方式有助于揭示积木、关键维度和规则，从而(2)促进重要的用途，如学习冲突管理和发展多主体冲突和例外的一般理论。这项工作做出了重要的智力和实践贡献-它将成为更好地管理协作工作中的异常(包括冲突)的计算算法的关键构建块。资料库本身将帮助研究人员对这些现象进行更累积和更系统的探索。Http://ccs.mit.edu/klein.html

There is a wide gap in current knowledge about the types of conflict, conflict management strategies, and how management strategies are best linked to particular conflicts. Existing knowledge in this area has not been systematized or made formal and computational. This gap has significant practical impact, particularly in the important domain of collaborative design and concurrent engineering. Complex manufactured goods and software are increasingly designed using large-scale collaborative processes. Current, mainly manual, conflict management practices are being overwhelmed by the sheer scale and complexity of modern-day design challenges, leading to severe impacts on cost, timeliness, and effectiveness of product designs. This research will develop, within the MIT Process handbook, a formally represented, publicly accessible repository of conflict management knowledge organized in a way that helps reveal building blocks, key dimensions and regularities, and thereby (2) facilitates important uses such as learning about conflict management and developing general theories of multi-agent conflicts and exceptions. This work makes important intellectual and practical contributions---it will be a key building block for better computational algorithms for managing exceptions (including conflicts) in collaborative work. The repository itself will help researchers carry on a more cumulative ans systematic exploration of the phenomena. http://ccs.mit.edu/klein.html