Collaborative Information Retrieval

信息检索一直被视为一项个人活动。本项目研究协作环境下的信息检索。它将协作信息检索(CIR)定义为集体解决工作组成员的信息问题的任何活动，并调查CIR在工作环境中的表现。在以工作为中心的信息系统评价和设计概念框架的指导下，本研究遵循三个步骤：(1)通过实地观察和分析四个工作组的信息寻求行为，创建CIR模型；(2)通过调查验证和推广该模型；(3)检验可能提高CIR的技术发展和组织变革。作为此类研究的第一次，该项目解释了信息是如何在工作环境中获得、共享和使用的。结果，(1)解决了组织中的知识管理问题，(2)指导了支持、促进和增强团队合作的技术的开发。在理论方面，该项目扩展了现有的概念框架以包括团队合作，从而(1)创建了一个新的分析工具，为关于CIR的其他研究提供信息，(2)丰富了信息检索和协作工作中的其他概念结构。

Information retrieval has been viewed as an individual activity. This project investigates information retrieval in collaborative situations. It defines collaborative information retrieval (CIR) as any activity that collectively resolves an information problem taken by members of a work team, and investigates the manifestations of CIR in work settings. Guided by a work-centered conceptual framework for the evaluation and design of information systems, the study follows three steps: (1) creating a model of CIR through field observations and analyses of information seeking behavior of four work teams; (2) validating and generalizing the model through a survey; and (3) examining technological developments and organizational changes that might enhance CIR. As the first study of its kind, the project explains how information is acquired, shared and used in work situations. As a result, (1) issues in knowledge management in organizations are addressed and (2) the development of technologies that support, facilitate, and enhance teamwork is guided. On the theoretical side, the project extends an existing conceptual framework to include teamwork and thus, (1) creates a new analytical tool that informs other studies about CIR, and (2) enriches other conceptual constructs both in information retrieval and in collaborative work.