ITR: Interfaces for Supporting Over-The-Shoulder Learning

ITR：支持肩负学习的接口

• 批准号: 0081112
• 负责人: Michael Twidale
• 金额: $ 39.39万
• 依托单位: University of Illinois at Urbana-Champaign
• 依托单位国家: 美国
• 项目类别: Continuing Grant
• 财政年份: 2000
• 资助国家: 美国
• 起止时间: 2000-09-01 至 2004-08-31
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=0081112&HistoricalAwards=false
• 关键词: ITR; Interfaces; Supporting; Over; Shoulder

EIA-0081112Twidale, MichaelUniversity of Illinois at Urbana-ChampaignITR: Interfaces for Supporting Over-The-Shoulder LearningFor many people, a key form of learning how to use software, for example,is not by taking a training course, nor reading a manual or online help, orexperimenting with the software. Instead they may lean over the shoulderof a colleague at work and ask for help. This over-the-shoulder-learning(OTSL) is important to study to understand more about its relativeimportance and the circumstances in which it is and is not successful.Building on prior work studying informal collaborative help in librariesand offices, the research will address how often OTSL occurs and itssignificance as a way of learning, possible genres of OTSL, the evolutionof learning a software application over time, the resources people use tosupport OTSL, barriers to OTSL as currently practiced, and the skills ofefficient help-giving and determining how these skills may best be taught.This work will help determine the functionalities that have the greatestpotential for improving the effectiveness of OTSL and contribute tofundamental research in user interface design and computer-supportedcooperative work and learning.

EIA-0081112 Twidale，Michael伊利诺伊大学厄巴纳-香槟分校ITR：支持肩扛式学习的界面对于许多人来说，学习如何使用软件的一种关键形式，例如，不是通过参加培训课程，也不是通过阅读手册或在线帮助，或者通过软件进行实验。 相反，他们可能会在工作中靠在同事的肩膀上寻求帮助。 这种肩上学习（OTSL）对于了解其相对重要性以及它成功和不成功的情况非常重要。在先前研究图书馆和办公室非正式协作帮助的基础上，研究将解决OTSL发生的频率及其作为学习方式的重要性，OTSL的可能类型，随着时间的推移学习软件应用程序的演变，人们用来支持OTSL的资源，OTSL目前的障碍，以及有效帮助的技能，并确定如何最好地教授这些技能。这项工作将有助于确定最有潜力提高OTSL的有效性的功能，并有助于用户界面设计和计算机支持的合作工作和学习的基础研究。