COLLABORATIVE - RAPID: Information processing under stress: A study of Mumbai police control room first responders during terrorist attacks of 11/26/08

2008年11月26日的孟买袭击是印度最严重的恐怖事件之一。在现代世界，公民的安全取决于世界上所有主要国家安全部队反恐行动的成功，而不仅仅是印度。这一建议侧重于成功反恐反应的关键操作单元-警察控制室。这些攻击提供了一个独特的、时间有限的机会来检查和理解信息第一响应者在远离平衡的条件下所执行的信息处理。虽然对应急反应至关重要，但在严重、新颖和意外的灾害中，训练有素的信息第一响应者及其支持技术的信息处理限制却鲜为人知。早期的研究结果表明，暴露在恐怖袭击中会损害记忆力，增加焦虑水平。本研究将为在这种情况下出现的信息处理限制提供理论依据。这次事件中在多个地点同时发生的恐怖主义行动为了解在这些情况下多种信息流对信息处理的影响提供了机会。与美国的9/11袭击不同，11/26袭击是一个持续的、旷日持久的事件，情况是实时展开的，给决策带来了独特的挑战。此外，该提案着眼于发展中国家警察控制室的信息处理，这是一个研究不足的领域，对美国公民的安全有影响。该项目将与印度的警察研究组织合作完成。结构方程模型将用于从数据中分析路径和因果关系。将使用方差分析和协方差分析以及t检验。更广泛的影响本研究的更广泛的影响将是提高社会理解极端压力和时间压力对信息第一响应者表现维度的影响的能力。这将有助于发展处理前线信息的组织和技术支持系统，以提高我们抵御恐怖袭击和其他形式的严重、意外灾害的能力。

The Mumbai attacks of 11/26/08 were one of the worst terror incidents in India. In the modern world, the security of citizens depend upon the success of anti-terrorist operations by security forces in all major countries around the world, not just India. This proposal focuses on a critical operational unit in successful anti-terror response - the police control room. These attacks provide a unique and time-limited opportunity to examine and understand the information processing performed by information first responders under conditions that are far from equilibrium. Intellectual merit Though critical to emergency response, little is known about the information processing limitations of trained informational first responders and their supporting technology during a severe, novel and unexpected disaster. Early findings suggest that exposure to terrorist attacks impairs memory performance and raises anxiety levels. This study will inform theory about the emergence of information processing limitations in such situations. The simultaneous terrorist operations at multiple sites in this incident provide an opportunity to understand the consequences of multiple streams of information on information processing in these situations. Unlike the 9/11 attacks in the US, the 11/26 attacks were an ongoing, drawn out event with the situation unfolding in real time, creating unique decision-making challenges. Further, this proposal looks at information processing within police control rooms in developing countries, an under-studied area with implications for security for US citizens. The project will be completed in collaboration with police research organizations in India. Structural equation modeling will be used to analyze paths and causal relationships from the data. Analysis of variance and covariance, and t-tests would be used. Broader impact The broader impact of the research will be to improve society's ability to understand the impact of extreme stress and time pressure on the dimensions of performance of informational first responders. This will help in the development of organizational and technical support systems for processing front-line information to improve our ability to withstand terror attacks and other forms of severe, unexpected disasters.