The Performance Effects of Administrative Innovations--IT Organizational Design Changes in US State Governments

组织，无论是私人的还是公共的，都投入了大量的资源来开发、采用、学习和传达他们在组织结构和管理流程中所做的改变，但许多观察家认为，改变往往不能产生预期的结果。因此，仔细分析重大组织创新的结果具有相当大的潜力，可以为未来采用这些创新的决策提供信息和指导。本研究考察了管理实践中的创新是否以及如何改善复杂组织的运作。这项研究聚焦于州政府的信息技术(IT)管理创新，在所有50个州进行了调查和访谈，以检验创新IT管理实践的组合、实践采用的顺序和时机，以及对州政府绩效的影响。深入的案例研究将补充人口研究，以揭示创新做法可导致业绩改进的过程。对更好的IT管理的需求在政府组织中尤为明显，这些组织一直在努力满足“用更少的钱做更多的事情”的需要。这组研究将有助于回答这个问题：在什么条件下，创新实践会带来更好的州政府绩效？该项目强调IT治理、IT架构设计和IT采购，因为专家认为这些实践领域对于提高政府IT项目的成功最为关键。然而，这些发现将有助于总体上了解管理实践中的创新，而不仅仅是州政府。研究结果将同时分发给学术研究人员和从业人员。

Organizations, whether private or public, devote enormous resources to developing, adopting, learning about, and communicating the changes they make in organizational structures and management processes, but many observers argue that changes often fail to produce the intended results. Consequently, careful analysis of the results of major organizational innovations has considerable potential to inform and guide future decisions about their adoption.This study examines whether and how innovations in management practices improve the functioning of complex organizations. Focusing on information technology (IT) management innovations in state governments, this study employs surveys and interviews in all 50 states to examine combinations of innovative IT management practices, the sequence and timing of practice adoption, and effects on state government performance. In-depth case studies will complement the population study to reveal the processes by which innovative practices can lead to performance improvements. The need for better IT management is especially clear in government organizations, which continually struggle with the need to "do more with less." This set of studies will help answer the question: under what conditions do innovative practices pay off in terms of better state government performance? The project emphasizes IT governance, IT architecture design, and IT procurement, because these practice areas are believed by experts to be most critical for improving the success of government IT projects. However, the findings will contribute to knowledge about innovation in management practices in general, not just to state governments. Study results will be disseminated both to academic researchers and to practitioners.