SBIR Phase II: An Integrated Solution for Global Visibility and Security of Internet Services

这个小企业创新研究（SBIR）第二阶段项目将开发一种软件即服务产品，为在线企业提供可操作的网络智能，使他们能够快速识别和排除影响最终用户的问题。研究表明，糟糕的终端用户体验会导致有形的收入损失。然而，在线业务不仅依赖于自己的基础设施，还依赖于互联网其他部分的状态。从最终用户的角度来看，网络基础设施问题、第三方内容提供者问题或流量重定向攻击都可能导致站点不可用或速度变慢。因此，对在线服务进行从外部到内部的监控对于任何希望保持竞争力的互联网企业都是至关重要的。不幸的是，现有的产品往往将互联网视为一个黑盒子。他们无法捕捉到哪里出了问题，或者网络内部可以改进什么。在此Phase-II提案中，该公司采用自底向上的方法，通过专注于理解和度量负责数据传递的Internet基础设施组件（如DNS）来获取最终用户体验。如果这项工作取得成功，企业将能够确保其服务在全球范围内可用，主动识别网络级别的性能瓶颈，并在受到流量重定向攻击时立即收到警报。在互联网上运营的企业希望来自监控服务的数据是可操作的。虽然有些产品提供有关网页中问题组件的可操作信息，但该公司提供对网络基础设施的可操作洞察，从而驱动向最终用户交付内容。这项技术的影响是双重的。首先，该技术使客户能够改进对最终用户的内容交付，从而增加收入。其次，该技术可以保护企业免受流量重定向攻击的伤害，保护企业自身和用户免受欺诈造成的经济损失。如果成功部署，拟议中的创新将解决在线商家和服务提供商的一个新出现的重大痛点。

This Small Business Innovation Research (SBIR) Phase-II project will develop a software-as-a-service product that provides actionable network intelligence to online businesses, enabling them to quickly identify and troubleshoot problems that affect their end users. Studies have shown that a poor end-user experience results in a tangible loss of revenue. Yet, online businesses are dependent not only on their own infrastructure, but on the state of the rest of the Internet as well. From the end user perspective, problems with the network infrastructure, third-party content provider issues, or traffic redirection attacks can result in sites being unavailable or slow. Hence, outside-to-inside monitoring of online services is critical for any Internet business if they wish to remain competitive. Unfortunately, existing products often treat the Internet as a black box. They are unable to capture where things have gone wrong or what could be improved inside the network. In this Phase-II proposal, the company takes a bottom-up approach to capturing end-user experience by focusing on understanding and measuring the components of the Internet infrastructure (such as DNS) that are responsible for data delivery. If this effort is successful, businesses will be able to ensure that their service is globally available, proactively identify performance bottlenecks at the network level, and be alerted immediately when under a traffic redirection attack. Businesses that operate on the Internet expect data from monitoring services to be actionable. While some products provide actionable information regarding problem components in web pages, The company offers actionable insight into the network infrastructure that drives content delivery to end users. The impact of this technology is two-fold. First, the technology enables customers to improve content delivery to their end users, which leads to increased revenues. Second, the technology can protect businesses from falling prey to traffic redirection attacks, protecting both themselves and their users from financial losses due to fraud. If successfully deployed, the proposed innovation will address an emerging and significant pain point for online merchants and service providers alike.