SBIR Phase I: Social Media Platform for Structured Information Worker Communication

SBIR 第一阶段：结构化信息工作者沟通的社交媒体平台

• 批准号: 1143429
• 负责人: David Brunner
• 金额: $ 15万
• 依托单位: moduleQ, Inc.
• 依托单位国家: 美国
• 项目类别: Standard Grant
• 财政年份: 2012
• 资助国家: 美国
• 起止时间: 2012-01-01 至 2012-06-30
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=1143429&HistoricalAwards=false
• 关键词: SBIR; Phase; Social; Media; Platform

This Small Business Innovation Research (SBIR) Phase I project will develop and test a cloud-based communication tool for managing handshakes between information workers. Handshakes are goal-oriented interactions that occur frequently in the course of collaborative information work, such as questions, requests, or notifications requiring acknowledgement. Using email, workers must track, organize and manage handshakes manually. For workers who handle hundreds of messages per day, these routine tasks consume large amounts of time and contribute to information overload. This project will test the feasibility of using a cloud-based communication tool to automate the tracking, organization and management of handshakes. By modeling the structure of worker interactions as they unfold, the technology can determine how and by whom work is being performed, guide worker attention to where it is needed, and reduce information overload. Handshakes can be reused, further improving productivity. The research will include development and pilot testing of a prototype system. During the pilot test, data will be collected to measure the usability of the technology, as well as the effects of the technology on worker communication patterns and productivity. The results will establish the feasibility and effectiveness of a handshake-based approach to structuring information worker communication.The broader impact/commercial potential of this project is to advance the state of scientific and technical knowledge about computer-assisted information work, thereby increasing information worker productivity and economic growth. The technology area, tools for facilitating collective intelligence, currently comprises three paradigms: messaging, business process management, and project management. These paradigms model information work using messages, processes, and tasks, respectively. The proposed innovation introduces a new paradigm that models information work using structured handshakes. This paradigm defines a new unit of analysis for scientific study of information work and enables the automation of routine handshake management tasks. The target market sector for the technology is high-end information workers such as corporate lawyers, management consultants, and financial advisors. Based on the revenue generated by leading information worker communication tools in this technology area, the commercial potential of the technology exceeds one billion dollars per year. Many high-end information workers have more business opportunities than they have time to pursue, so increasing information worker productivity will lead directly to improved business performance and faster economic growth. Increasing the marginal product of high-end information workers will also lead to higher demand for such workers, and thereby to creation of high-value jobs.

这个小型企业创新研究（SBIR）第一阶段项目将开发和测试一个基于云的通信工具，用于管理信息工作者之间的握手。 握手是在协作信息工作过程中经常发生的面向目标的交互，例如需要确认的问题、请求或通知。 使用电子邮件，工作人员必须手动跟踪，组织和管理握手。 对于每天处理数百条消息的工作人员来说，这些例行任务消耗了大量时间，并导致信息过载。 该项目将测试使用基于云的通信工具来自动跟踪、组织和管理握手的可行性。 通过对工作人员交互的结构进行建模，该技术可以确定如何以及由谁执行工作，引导工作人员将注意力集中在需要的地方，并减少信息过载。 握手可以重复使用，进一步提高生产力。 这项研究将包括开发和试点测试一个原型系统。 在试点测试期间，将收集数据以衡量该技术的可用性，以及该技术对工人沟通模式和生产力的影响。 结果将建立一个握手为基础的方法来构建信息工作者communication.The更广泛的影响/商业潜力的可行性和有效性，这个项目是推进有关计算机辅助信息工作的科学和技术知识的状态，从而提高信息工作者的生产力和经济增长。 技术领域，促进集体智慧的工具，目前包括三个范例：消息传递，业务流程管理和项目管理。 这些范例分别使用消息、流程和任务对信息工作进行建模。 所提出的创新引入了一种新的范式，使用结构化握手来建模信息工作。 这种范式为信息工作的科学研究定义了一个新的分析单元，并使常规握手管理任务自动化。 该技术的目标市场是高端信息工作者，如公司律师、管理顾问和财务顾问。 基于该技术领域领先的信息工作者通信工具所产生的收入，该技术的商业潜力每年超过10亿美元。 许多高端信息工作者有更多的商业机会，而不是他们有时间去追求，因此提高信息工作者的生产力将直接导致业务绩效的改善和经济的更快增长。 提高高端信息工作者的边际产量也将导致对这类工作者的需求增加，从而创造高价值的就业机会。