Workshop to Develop a Research Agenda for Service Innovation

制定服务创新研究议程研讨会

• 批准号: 1353337
• 负责人: Paul Maglio
• 金额: $ 4.73万
• 依托单位: University of California - Merced
• 依托单位国家: 美国
• 项目类别: Standard Grant
• 财政年份: 2013
• 资助国家: 美国
• 起止时间: 2013-10-01 至 2015-09-30
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=1353337&HistoricalAwards=false
• 关键词: Workshop; Develop; Research; Agenda; Service

This award provides funding for a workshop to bring together thought leaders from a variety of disciplines to outline an agenda for scientific and engineering research in service innovation. Solving service problems has enormous practical consequences for the economy and society because (a) more than 80% of jobs in the US are in the service sector, with most Science Technology Engineering and Mathematics (STEM) graduates working in service; (b) many complex service problems resist traditional optimization solutions; and (c) private investment in service research is low because of low margins in non-technology-intensive service businesses, and the US lags in public investment behind countries such as Japan, China, Finland, and Germany. Simply put, the search for service innovation requires new theories and new methods to address problems unique to services, and what little students are being taught about the service sector has not kept up with the rapid growth of STEM jobs in service or with modern entrepreneurial opportunities. Effective understanding of complex services and innovation in services requires a new approach that combines multiple methods, for example, drawing from industrial engineering and operations research, social and behavioral sciences, information systems, and computer science and computational modeling. If successful, this workshop will develop a roadmap for future service research and education for NSF and industry partners by (a) laying out the societal context for service research, (b) identifying technology needs and knowledge gaps for service innovation, and (c) developing basic science and engineering questions to be addressed to satisfy the needs and fill the gaps. Anticipated outcomes also include new collaborations and increased capacity in the research community for advancing interdisciplinary studies of service. In addition, some focus on education in service from science, technology, engineering, and math fields are expected to result in plans for cross-disciplinary, cross-institution programs.

该奖项为一个研讨会提供资金，该研讨会将来自不同学科的思想领袖聚集在一起，概述服务创新中的科学和工程研究议程。 解决服务问题对经济和社会具有巨大的实际影响，因为（a）美国80%以上的工作岗位在服务部门，大多数科学技术工程和数学（STEM）毕业生在服务部门工作;（B）许多复杂的服务问题抵制传统的优化解决方案;（c）由于非技术密集型服务业的利润率较低，服务业研究的私人投资较低，美国在公共投资方面落后于日本、中国、芬兰和德国等国家。简而言之，寻求服务创新需要新的理论和新的方法来解决服务业特有的问题，而学生们所学到的关于服务业的知识并没有跟上服务业STEM工作或现代创业机会的快速增长。有效理解复杂服务和服务创新需要一种结合多种方法的新方法，例如，从工业工程和运营研究，社会和行为科学，信息系统以及计算机科学和计算建模中汲取经验。如果成功，本次研讨会将通过以下方式为NSF和行业合作伙伴制定未来服务研究和教育的路线图：（a）制定服务研究的社会背景，（B）确定服务创新的技术需求和知识差距，以及（c）开发需要解决的基础科学和工程问题，以满足需求并填补空白。预期的成果还包括新的合作和提高能力的研究界推进跨学科研究的服务。此外，一些对科学，技术，工程和数学领域的服务教育的关注预计将导致跨学科，跨机构计划的计划。