CHS: Small: Intra-Organizational Boundary Spanning: Strategic Implications for the Design, Implementation, and Use of Enterprise Social Media

CHS：小型：组织内边界跨越：对企业社交媒体的设计、实施和使用的战略影响

• 批准号: 1422316
• 负责人: Wietske Van Osch
• 金额: $ 44.23万
• 依托单位: Michigan State University
• 依托单位国家: 美国
• 项目类别: Continuing Grant
• 财政年份: 2014
• 资助国家: 美国
• 起止时间: 2014-09-01 至 2018-08-31
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=1422316&HistoricalAwards=false
• 关键词: CHS; Small; Intra; Organizational; Boundary

This project will explore the potential of enterprise social media (ESM) for enhancing inter-group cross-boundary communications and performance of collaborative organizational groups. Enhancing the performance of organizational groups is critical to industrial success and the economic competitiveness of organizations in the United States. The study will provide implications for the strategic design and organizational implementation of ESM tools to enhance their impact on collaboration and innovation and offer specific guidelines for the design of ESM platforms aimed at evoking and enhancing collaboration and boundary spanning in other cyber-human systems. The project will also produce relevant materials for the education and training of students.This project is motivated by two recent scientific developments. On the one hand, there is growing recognition of the need to study social media in groups and to explore its potential for supporting a range of group and organizational outcomes. On the other hand, the recent literature on boundary-spanning has proposed the need for shifting the focus to virtual contexts and in particular assessing how the use of virtual tools (e.g. ESM) affects boundary-spanning success. This study responds to both developments with a longitudinal, multi-level, and mixed-method empirical study of the relations between ESM use and intra-organizational boundary spanning. The research will address four related research questions: 1) the types of boundary-spanning activities that occur using ESM; 2) the effect of these activities on group performance; 3) the impact of a group's degree of virtuality; and 4) the effect of the affordances and privacy settings embedded in the ESM platform on boundary spanning and group effectiveness. The proposed approach entails a dynamic multimodal network analysis complemented with mixed-method data for providing a processual understanding of the effect of ESM on intra-organizational boundary spanning and group performance. The study will provide several contributions to the ESM and boundary spanning literature. First, it will contribute to the development of a conceptual and operational apparatus for understanding how ESM supports boundary spanning. Second, the project will contribute an understanding of ESM use at the inter-group and intra-organizational level, thereby extending the current individual-level focus that has dominated much of the social media literature. Third, the project will contribute an understanding of the (a) effectiveness of virtual tools in supporting boundary-spanning activities, (b) the optimal configurations of network relations for supporting these activities, and (c) the effect of other node variables and tie characteristics on the relation between ESM use, boundary spanning, and the performance of collaborative groups.

该项目将探讨企业社交媒体（ESM）的潜力，以增强群体间交叉沟通和协作组织团体的绩效。提高组织群体的绩效对于工业成功和组织的经济竞争力至关重要。该研究将对ESM工具的战略设计和组织实施产生影响，以增强其对协作和创新的影响，并为ESM平台的设计提供具体的指南，旨在唤起其他网络人类系统中的协作和边界。该项目还将为学生的教育和培训生产相关的材料。该项目是由最近的两个科学发展的动机。一方面，人们越来越认识到需要小组研究社交媒体并探索其支持一系列小组和组织成果的潜力。另一方面，有关边界跨边界的最新文献提出了将重点转移到虚拟上下文，特别是评估虚拟工具（例如ESM）如何影响边界成功的成功的必要性。这项研究对ESM使用与组织内边界之间关系之间关系的纵向，多层次和混合方法的经验研究对这两种发展做出了反应。该研究将解决四个相关的研究问题：1）使用ESM发生的跨边界活动的类型； 2）这些活动对小组绩效的影响； 3）一组虚拟程度的影响； 4）嵌入在ESM平台中的负担和隐私设置对边界跨越和群体有效性的影响。所提出的方法需要一个动态的多模式网络分析，并配有混合方法数据，以提供对ESM对组织内部边界跨度和组绩效的影响的过程。该研究将为ESM和边界文献提供一些贡献。首先，它将有助于开发概念和操作机构，以了解ESM如何支持边界。其次，该项目将有助于了解组间和组织内化级别的ESM使用，从而扩展了当前的个人级别重点，该关注点一直占据了许多社交媒体文献。第三，该项目将有助于理解虚拟工具在支持边界活动中的（a）有效性，（b）网络关系的最佳配置，用于支持这些活动，以及（c）其他节点变量和TIE特征对ESM使用，边界跨度和协作组表现之间关系的影响。