CHS: Small: Intra-Organizational Boundary Spanning: Strategic Implications for the Design, Implementation, and Use of Enterprise Social Media

CHS：小型：组织内边界跨越：对企业社交媒体的设计、实施和使用的战略影响

• 批准号: 1422316
• 负责人: Wietske Van Osch
• 金额: $ 44.23万
• 依托单位: Michigan State University
• 依托单位国家: 美国
• 项目类别: Continuing Grant
• 财政年份: 2014
• 资助国家: 美国
• 起止时间: 2014-09-01 至 2018-08-31
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=1422316&HistoricalAwards=false
• 关键词: CHS; Small; Intra; Organizational; Boundary

This project will explore the potential of enterprise social media (ESM) for enhancing inter-group cross-boundary communications and performance of collaborative organizational groups. Enhancing the performance of organizational groups is critical to industrial success and the economic competitiveness of organizations in the United States. The study will provide implications for the strategic design and organizational implementation of ESM tools to enhance their impact on collaboration and innovation and offer specific guidelines for the design of ESM platforms aimed at evoking and enhancing collaboration and boundary spanning in other cyber-human systems. The project will also produce relevant materials for the education and training of students.This project is motivated by two recent scientific developments. On the one hand, there is growing recognition of the need to study social media in groups and to explore its potential for supporting a range of group and organizational outcomes. On the other hand, the recent literature on boundary-spanning has proposed the need for shifting the focus to virtual contexts and in particular assessing how the use of virtual tools (e.g. ESM) affects boundary-spanning success. This study responds to both developments with a longitudinal, multi-level, and mixed-method empirical study of the relations between ESM use and intra-organizational boundary spanning. The research will address four related research questions: 1) the types of boundary-spanning activities that occur using ESM; 2) the effect of these activities on group performance; 3) the impact of a group's degree of virtuality; and 4) the effect of the affordances and privacy settings embedded in the ESM platform on boundary spanning and group effectiveness. The proposed approach entails a dynamic multimodal network analysis complemented with mixed-method data for providing a processual understanding of the effect of ESM on intra-organizational boundary spanning and group performance. The study will provide several contributions to the ESM and boundary spanning literature. First, it will contribute to the development of a conceptual and operational apparatus for understanding how ESM supports boundary spanning. Second, the project will contribute an understanding of ESM use at the inter-group and intra-organizational level, thereby extending the current individual-level focus that has dominated much of the social media literature. Third, the project will contribute an understanding of the (a) effectiveness of virtual tools in supporting boundary-spanning activities, (b) the optimal configurations of network relations for supporting these activities, and (c) the effect of other node variables and tie characteristics on the relation between ESM use, boundary spanning, and the performance of collaborative groups.

该项目将探索企业社交媒体(ESM)在加强集团间跨境沟通和协作组织集团绩效方面的潜力。提高组织团体的绩效对于美国工业的成功和组织的经济竞争力至关重要。该研究将为ESM工具的战略设计和组织实施提供影响，以增强其对协作和创新的影响，并为旨在唤起和加强其他网络-人类系统中的协作和边界跨越的ESM平台的设计提供具体指导方针。该项目还将为学生的教育和培训制作相关材料。该项目是由两个最新的科学发展推动的。一方面，人们越来越认识到有必要在群体中研究社交媒体，并探索其支持一系列群体和组织成果的潜力。另一方面，最近关于跨越边界的文献提出，需要将重点转移到虚拟环境，特别是评估虚拟工具(例如ESM)的使用如何影响跨越边界的成功。本研究通过纵向、多层次和混合方法对ESM使用和组织内边界跨越之间的关系进行了实证研究，以回应这两个发展。这项研究将解决四个相关的研究问题：1)使用ESM发生的跨界活动的类型；2)这些活动对群体绩效的影响；3)群体的虚拟程度的影响；4)ESM平台中嵌入的负担和隐私设置对边界跨越和群体有效性的影响。所提出的方法需要动态多模式网络分析和混合方法数据的补充，以提供对ESM对组织内边界跨越和团队绩效的影响的过程性理解。这项研究将为ESM和跨越边界的文献提供几点贡献。首先，它将有助于开发一种概念和业务机制，以了解ESM如何支持边界跨越。其次，该项目将有助于理解ESM在集团间和组织内的使用，从而扩大目前主导大部分社交媒体文献的个人层面的重点。第三，该项目将有助于了解(A)支持跨越边界活动的虚拟工具的有效性，(B)支持这些活动的网络关系的最佳配置，以及(C)其他节点变量和TIE特征对ESM使用、边界跨越和协作小组绩效之间关系的影响。