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SCC-PG: Help by Any Means: Sociotechnical Protocols for Multimedia Requests for Assistance to Next-Generation 911 Services

SCC-PG: Help by Any Means: Sociotechnical Protocols for Multimedia Requests for Assistance to Next-Generation 911 Services
SCC-PG:以任何方式提供帮助:下一代 911 服务援助多媒体请求的社会技术协议
批准号:
1951917
负责人:
Jessica Kropczynski
金额:
$14.94万
依托单位国家:
美国
项目类别:
Standard Grant
财政年份:
2020
资助国家:
美国
项目状态:
已结题
起止时间:
2020-07-15 至 2022-06-30
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中文摘要
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英文摘要
Between 1968, when 911 was designated as the national emergency number, and 1993, when 90% of Americans gained access to 911 services, public education campaigns taught citizens how to dial 9-1-1 for help during an emergency and dispatchers trained to process telephone calls from citizens in distress. Now, with the adoption of Next-Generation 911 (NG911) systems, how to “call” for help becomes more complex: citizens will be able to send text, image, and video data in SMS/MMS messages (and possibly even a social media channel) to 911 dispatchers who remain trained as call takers, not data analysts. While nascent computational methods exist to processes multi-channel, multimedia requests for assistance and recent fieldwork with 911 dispatchers at Public-Safety Answering Points (PSAPs) specify requirements to process these requests, the protocols necessary to coordinate uses of NG911 systems around multi-channel, multimedia data remain unspecified and much less standardized among emergency response officials and the public. These protocols include instructions for what citizens should include in multimedia 911 messages, PSAP procedures for coordinating citizen use of alternative 911 channels, and updated call taking and dispatch protocols facilitating collaborative sensemaking of multi-channel, multimedia information that enhances situational awareness among first responders during an emergency.This planning grant supports efforts to engage citizens, 911 dispatchers, and first responders to co-design Help by Any Means (HAM) protocols that will coordinate the use of multi-channel, multimedia requests for assistance during a crisis. These efforts will contribute to the transformation of emergency services around NG911 infrastructures, including the design of public service announcements educating citizens when and how to request help using alternative and multimedia 911 communications, as well as PSAP procedures for processing and integrating multimedia information in ways that enhance emergency response capacities. Additional contributions include understanding the social and technical implications of text-to-911 and social media-to-911 services as viewed by a range of stakeholders in the NG911 transition, as well as adduce insights into the design and management of data-driven public services beyond those of emergency response.This award reflects NSF's statutory mission and has been deemed worthy of support through evaluation using the Foundation's intellectual merit and broader impacts review criteria.
期刊论文(5)
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会议论文
DOI: 10.1109/procomm48883.2020.00023
发表时间: 2020-07
期刊: 2020 IEEE International Professional Communication Conference (ProComm)
影响因子: --
作者: [R. Grace;Jessica Kropczynski]
通讯作者: R. Grace;Jessica Kropczynski
How to text 911: A content analysis of text-to-911 public education information
如何发送短信 911:短信发送 911 公共教育信息的内容分析
DOI: 10.1145/3472714.3473633
发表时间: 2021
期刊: 39th ACM International Conference on Design of Communication (SIGDOC
影响因子: --
作者: [Grace, R]
通讯作者: Grace, R
Data Census of a Geographically-Bounded Tweet Set to Enhance Common Operational Picture Tools
对地理范围内的推文集进行数据普查,以增强通用操作图片工具
DOI: 10.24251/hicss.2021.275
发表时间: 2021
期刊: Proceedings of the Annual Hawaii International Conference on System Sciences
影响因子: --
作者: [Elrod, Nathan, Hall, Howard, Mahajan, Pranav, Grace, Rob, Kropczynski, Jess]
通讯作者: Kropczynski, Jess
Actionability in a Situation Awareness world: Implications for social media processing system design
态势感知世界中的可操作性:对社交媒体处理系统设计的影响
DOI: --
发表时间: 2021
期刊: ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management
影响因子: --
作者: [Julien Coche, Jess Kropczynski, Aurélie Montarnal, Andrea Tapia, Frédérick Bénaben]
通讯作者: Frédérick Bénaben
SaTC: CORE: Small: Collaborative: Leveraging community oversight to enhance collective efficacy for privacy and security
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    1814110
  • 项目类别:
    Standard Grant
  • 资助金额:
    $17.28万
  • 财政年份:
    2018
  • 负责人:
    Jessica Kropczynski
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  • 项目类别:
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  • 批准年份:
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  • 负责人:
    邓辉
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