Information avoidance in corporate information system use

信息系统在当今的商业环境中无处不在，并已成为企业成功的关键因素。信息系统的用户可以访问比以往任何时候都大的信息库。然而，许多研究和实践工作的基本假设是，最终将使用可获得的信息。令人惊讶的是，很少有人注意到，尽管信息是可用的和相关的，但用户可能决定不使用其中的一部分或完全忽略它。由于只有正在使用的信息才能有助于公司的成功，这种信息回避现象仍然是对信息系统开发、使用和整体业务目标的严重威胁。这里的假设并不是说忽视信息在任何情况下都是恶意的。在当今的工作环境中，可获得的信息量使得忽视大多数可获得的信息成为必然。然而，被认为是恶意的，并且是信息回避现象的中心，是用户主观信息需求和随后的信息使用的病态背离。只有当用户认为是必要的和期望的信息由于某种原因最终没有被使用时，才会出现这种情况。本研究项目旨在理解和解释在计算机支持的工作环境下的这种信息回避行为。现有的认知解释表明，存在两种导致信息回避的独立因果机制。然而，这些零散的研究成果并没有被综合和组合成一个整体的解释。从文献中导出了一个初步的解释模型。在研究项目的过程中，该模型将配备测量模型，并在实验实验室环境中进行测试。由于一些认知过程是无意识的和潜在的，因此多方法方法将采用传统的方法，如访谈和观察，以及神经生理学方法。经过测试的模型将向商业信息系统背景下信息回避行为的中程理论发展。该项目的目的是在国际期刊上发表科学发现并在国际会议上发表。

Information systems are ubiquitous in today's business environment and have become critical success factors for businesses. The users of information systems have access to a larger pool of information than ever before. However, the underlying assumption in much research and practitioner work is that available information will eventually be used. Surprisingly little attention has been paid to the consideration that although information is available and relevant, the users may decide to not using parts of it or to ignoring it altogether. Since only information that is being used can contribute to the firm's success, this phenomenon of information avoidance remains a serious threat to IS development, usage, and the overall business goals. The assumption here is not that the neglect of information is malicious in any case. The amount of information available in today's work environment makes the neglect of most available information a necessity. What is considered malicious however, and is at the center of the information avoidance phenomenon, is the pathologic divergence of a user's subjective information need and the subsequent information use. This is only the case when what is deemed to be necessary and desired information by the user does, for some reason, ultimately not get used.This research project aims at understanding and explaining such information avoidance behaviour in the context of computer-supported work environments. Existing cognitive explanations suggest the existence of two separate causal mechanisms that lead to information avoidance. However, these separate und scattered prior research works have not been synthesized and combined into a holistic explanation. A preliminary explanatory model has been derived from the literature. During the process of the research project this model will be equipped with a measurement model, and be tested in an experimental laboratory setting. Because some of the cognitive processes are unconscious and latent, a multi-method approach will employ traditional methods, such as interviews and observations, but also neurophysiological methods. The tested model will be advanced towards a mid-range theory of information avoidance behaviour in the context of business information systems. It is the aim of this project to publish the scientific findings in international journals and to present at international conferences.