HCC: Medium: Improving collaboration in remote teams through tools to promote mutual understanding of nonverbal behavior

HCC：中：通过促进非语言行为相互理解的工具改善远程团队的协作

• 批准号: 2212396
• 负责人: Andrea Won
• 金额: $ 120万
• 依托单位: Cornell University
• 依托单位国家: 美国
• 项目类别: Standard Grant
• 财政年份: 2022
• 资助国家: 美国
• 起止时间: 2022-09-01 至 2026-08-31
• 项目状态: 未结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=2212396&HistoricalAwards=false
• 关键词: HCC; Medium; Improving; collaboration; remote

Virtual teamwork is becoming increasingly common, especially with the increase in remote work. Distributed, virtual teams are often challenged by mismatches in social conventions, work styles, and conversational norms, which can lead to misunderstandings that negatively affect relationships among team members and the quality of group work. Many tools have been developed for remote teamwork, involving traditional email and text chat; video conferencing; and virtual, augmented, and mixed reality. These generally try to recreate the way people behave in face-to-face meetings. Rather than recreate face-to-face interactions, this project works to create environments that improve people’s abilities to collaborate remotely, taking into account how non-verbal communication works and unique qualities of the individuals that make up a team. The goal is to improve interactions both remotely and when teams may later meet in-person. This research will make it easier for people to participate remotely in virtual teams and reduce the need for travel. It will also provide tools to train youth in STEM, through workshops at the annual Expanding Your Horizons program for 7th-9th grade girls and the Cornell Research in Engineering Academy program for high school girls.This research draws on unique affordances of VR to create novel interventions that draw on nonverbal communication to help team members understand how best to produce and interpret each other’s behaviors within a particular teamwork context. Specifically, this project will (a) develop a basic understanding about how individual differences influence people's own nonverbal behaviors and interpretations thereof in face-to-face and VR settings; (b) employ an iterative design approach to develop novel VR techniques that modulate people's verbal and nonverbal behavior in VR, to help team members mutually accommodate each other's behaviors; (c) investigate how users prefer to use such tools to manage their own self-presentation, and how they prefer to receive feedback from their teammates; and (d) evaluate the effectiveness of these techniques through controlled laboratory studies, field studies of student project teams, and a naturalistic field study with an industry partner. This research develops design guidelines on how to represent behavior in order to improve collaboration, and techniques to transform behavior while preserving individual autonomy.This award reflects NSF's statutory mission and has been deemed worthy of support through evaluation using the Foundation's intellectual merit and broader impacts review criteria.

虚拟团队合作正变得越来越普遍，尤其是随着远程工作的增加。分布式的虚拟团队经常受到社会习俗、工作风格和会话规范不匹配的挑战，这可能导致误解，从而对团队成员之间的关系和团队工作质量产生负面影响。为远程团队合作开发了许多工具，包括传统的电子邮件和文字聊天；视频会议;以及虚拟现实、增强现实和混合现实。这些通常试图重现人们在面对面会议中的行为方式。这个项目不是重建面对面的互动，而是致力于创造环境，提高人们的远程协作能力，同时考虑到非语言沟通的工作方式和组成团队的个人的独特品质。目标是改善远程和团队可能稍后面对面会面时的互动。这项研究将使人们更容易远程参与虚拟团队，减少对旅行的需求。它还将通过面向七年级至九年级女生的年度“拓展你的视野”项目和面向高中女生的康奈尔大学工程学院研究项目的研讨会，为青少年提供STEM方面的培训工具。本研究利用虚拟现实的独特功能来创造新的干预措施，利用非语言交流来帮助团队成员了解如何在特定的团队环境中最好地产生和解释彼此的行为。具体而言，该项目将(a)对个体差异如何影响人们自己的非语言行为及其在面对面和虚拟现实环境中的解释有一个基本的了解；(b)采用迭代设计方法开发新颖的VR技术，调节人们在VR中的语言和非语言行为，帮助团队成员相互适应彼此的行为；(c)调查用户如何喜欢使用这些工具来管理他们自己的自我展示，以及他们如何喜欢从他们的队友那里获得反馈；(d)通过受控的实验室研究、学生项目团队的实地研究以及与行业合作伙伴的自然实地研究来评估这些技术的有效性。本研究开发了如何表示行为以改善协作的设计指南，以及在保留个人自主权的同时改变行为的技术。该奖项反映了美国国家科学基金会的法定使命，并通过使用基金会的知识价值和更广泛的影响审查标准进行评估，被认为值得支持。