Designing Robust Reactive Scheduling System for Emergency Medical Services

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The job shop approach to reactive scheduling system for Emergency Departments promises considerable benefits over existing approaches, and allows problems of large size and complexity to be solved with great accuracy. The application of research results in Australia has the potential to: - provide benchmarks in ED scheduling; - reduce patients waiting times and rejections by better planning of patient schedules of emergency departments; - leads to less costs for staff and resources; - enhance the ability of managers to control operations in an efficient manner and minimise conflicts; and - to increase efficiency of emergency departments, leading to lower operating and capital cost.