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Design of knowledge system as social organization

作为社会组织的知识系统设计

基本信息

批准号：
15500651
负责人：
UENO Naoki
金额：
$ 2.43万
依托单位：
Musashi Institute of Technology
依托单位国家：
日本
项目类别：
Grant-in-Aid for Scientific Research (C)
财政年份：
2003
资助国家：
日本
起止时间：
2003 至 2005
项目状态：
已结题

项目摘要

In this project, first of all, we researched on how access to knowledge is socio-technologically organized based on the ethnographic research of repair technicians of copier and how repair technicians use or ignore documents and knowledge management system concerning technical information of repair and maintenance of copiers. In doing so, I attempt to describe how some artifacts become boundary objects based on ethnographic research on repair technicians of copiers and to reformulate the concept of "boundary object." For example, it is illustrated that artifacts that have some specific characteristics such as figures, drawings and lists do not necessarily become a boundary objects. Rather, artifacts become boundary objects when they are embedded in a broker's activities of making linkage among sites. Further, a hierarchical linkage among sites sometimes prevents technicians from accessing knowledge and skills because distribution of knowledge and skills produced in various fields is controlled and interrupted by gatekeepers in the middle of hierarchical organization. Informal network among technicians mediated by a mobile phone supports their mutual access to knowledge and skills although a span of this network is pretty confined. Thus, I proposed how new linkage among technicians in various fields can be socio-technologically organized. For organizing new linkage among technicians in various fields, this project design a mobile knowledge system that is accessible to knowledge system on a server base on participatory design.

在本项目中，首先，我们研究了如何获得知识的社会技术组织的基础上的人种学研究的维修技术人员的复印机和维修技术人员如何使用或忽略文件和知识管理系统的维修和维护的技术信息。在此过程中，我试图通过对复印机维修技术人员的民族志研究来描述一些人工制品是如何成为边界对象的，并重新定义了“边界对象”的概念。“例如，它说明了具有某些特定特征的文物，如数字，图纸和列表，不一定成为边界对象。相反，当工件嵌入到代理在站点之间建立链接的活动中时，它们就变成了边界对象。此外，各地点之间的等级联系有时会妨碍技术人员获得知识和技能，因为在各个领域产生的知识和技能的分配受到等级组织中间的看门人的控制和干扰。通过移动的电话为媒介的技术人员之间的非正式网络支持他们相互获取知识和技能，尽管这种网络的跨度相当有限。因此，我提出了如何在社会技术上组织各领域技术人员之间的新联系。为了组织各领域技术人员之间的新联系，本项目设计了一个移动的知识系统，该系统基于参与式设计，可访问服务器上的知识系统。