The Application of Organizational Justice Theory and Intercultural Communication to Motivational Processes

本研究旨在探讨组织中人际沟通如何促进员工的公平感和激励感。最终，共回收了1048份完整问卷，有效问卷为1008份（日本工人为417份，美国工人为591份，包括MBA学生）。采用多元回归分析对数据进行分析。主要研究结果如下：（1）“自我表达”和“自我责任”的文化价值观以及强硬、理性、交换承诺的沟通策略对美国工人的公平感有影响，但相互独立。任何一种文化价值观都不会影响日本工人的正义感。（2）美国员工的组织公平感在“自我表达”和“自我责任”的文化价值观与激励之间起中介作用。日本人的“不确定性回避”和“公司承诺”的文化价值观 ...更多信息 组织公平感影响员工的动机，两者之间相互独立。（3）美国员工的组织公平感在硬理性沟通策略与动机之间起中介作用。对于日本员工，组织公平感对努力、交换承诺、理性沟通策略与动机之间的关系具有调节作用。（4）交换-承诺沟通策略在控制其他变量的情况下，促进了日本员工的工作动机，而美国员工的工作动机则没有受到影响。本研究在学术和实践上都有重要贡献：（1）将分配公平理论与程序公平理论联系起来;（2）为沟通和管理提供了新的视角（即，沟通的公平性和程序公平性）;（3）为沟通和管理提供了新的视角（即，沟通的公平性和程序公平性）。（3）阐明了沟通对激励的作用;（4）将“文化价值观”和“公平敏感理论”引入组织公平理论，发展了组织公平理论;（5）跨文化研究为外派员工提供了实用的跨文化沟通策略和技巧。少

The objective of the present study was to conduct a comparative study on how interpersonal communication in organizations promotes workers' perception of justice and motivation. In total, 1048 completed questionnaires were collected, leaving 1008 valid questionnaires (Japanese workers were 417,and the U.S. workers 591 including MBA students). Multiple regression analysis was performed to analyze the data. Main results and findings were the followings :(1)The cultural values of "self-expression" and "self-responsibility" and hard, rational, exchange-promise communication tactics influenced U.S.workers' perception of justice, independently of each other. Any of cultural values did not influence Japanese workers' perception of justice.(2)U.S.workers' perception of organizational justice mediated the relationships between the cultural values of "self-expression" and "self-responsibility" and motivation. As for Japanese, the cultural values of "uncertainty avoidance" and "company-commitment … More " and the perception of organizational justice influenced motivation, independently of each other.(3)U.S.workers' perception of organizational justice mediated the relationships between hard and rational communication tactics and motivation. As for Japanese workers, the perception of organizational justice moderated the relationships between hard, exchange-promise, rational communication tactics and motivation.(4)Exchange-promise communication tactics promoted Japanese workers' motivation, controlling for any other variables, while those communication tactics did not influence U.S.workers' motivation.The present study provided several important contributions to both academic and practical fields :(1)It linked distributive justice theory to procedural justice theory ; (2)It provided new perspectives for communication and management (i.e., organizational justice) studies ; (3)It clarified the functions of communication to influence motivation ; (4)The introduction of "cultural values" and "equity sensitive theory" into organizational justice theory developed the theory ; and (5)Cross-cultural study provided useful and practical intercultural communication tactics and skills for workers who are assigned overseas. Less