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A Study on Methodologies of Application of IT (Information Technology) to Improve Efficiency in Office Works

应用IT（信息技术）提高办公效率的方法研究

基本信息

批准号：
07680453
负责人：
ENKAWA Takao
金额：
$ 1.41万
依托单位：
Tokyo Institute of Technology
依托单位国家：
日本
项目类别：
Grant-in-Aid for Scientific Research (C)
财政年份：
1995
资助国家：
日本
起止时间：
1995 至 1996
项目状态：
已结题

来源：
https://kaken.nii.ac.jp/grant/KAKENHI-PROJECT-07680453/
关键词：
White-collar Computer Information Technology Work flow Productivity Task analysis Laybor force Elderly workers 職務再設計

项目摘要

This study aims to improve productivity in office works, to promote the employment of senior workers, and to transfer the advantages of Japanese management paradigms to foreign countries. The goals are ;1. Develop the analysis tools of work flows in office works.2. Systematize the Japanese management models and show the aspects to be complemented by IT.3. Develop the guideline to effective application of IT to office works.The concrete results obtained in this research program are listed below :1. Reviewed work flow analysis methods such as IDEF0 and DFD,and their effectiveness as analysis toos in office works are investigated. Two methods to evaluate the efficiencies of work processes presented in IDEF0 diagrams are proposed. Another new method to analyze the work flow based on workers' knowledge is also proposed and applied to some companies to show its effectiveness.2. Systematize the Japanese management paradigms in manufacturing ; JIT,TPM and TQC.Through mutual comparison, the mutual complementary characteristics among these three paradigms are discussed. The aspects of these paradigms that should be complemented with It are also shown, and the guideline for introduction of IT along with these paradigms is discussed.3. The effective methods for information presentation and introductory training to improve productivity of office workers, especially senior workers, are proposed. The criteria to classify information according to its effectiveness to work process is proposed to select appropriate information to present. An experiment was carried out to show the relationship between work performances and information classes based on the criteria proposed. The effectiveness of introductory training methods is discussed based on the comparison of various methods for computer based training. The guideline for design of training courses especially for elderly workers is proposed.

本研究旨在提高办公室工作的生产率，促进高级员工的就业，并将日本管理范式的优势转移到国外。目标是：1。开发办公室工作流程分析工具.将日本的管理模式系统化，并指出IT可以补充的方面.本研究的具体成果如下：1.本研究的主要目的是探讨如何将资讯科技有效地应用于办公室工作。回顾了IDEF 0和DFD等工作流分析方法，并对它们在办公室工作中的有效性进行了研究。提出了两种评价IDEF 0图中工作过程效率的方法。本文还提出了一种基于员工知识的工作流分析方法，并将其应用于某企业，验证了该方法的有效性.对日本制造业的管理范式JIT、TPM和TQC进行了系统梳理，通过相互比较，探讨了这三种范式之间的互补性。同时指出了这些范式需要补充的方面，并讨论了与这些范式一起沿着引入信息技术的指导原则.提出了提高办公室人员特别是高级职员工作效率的信息发布和入门培训的有效方法。提出了根据信息对工作过程的有效性对信息进行分类的标准，以选择合适的信息进行呈现。基于所提出的准则，通过实验验证了工作绩效与信息类别之间的关系。介绍了培训方法的有效性进行了讨论的基础上比较各种方法的计算机为基础的培训。提出了老年工人培训课程设计的指导思想。