DEVELOPMENT OF THE ASSESSMENT PROGRAMME THAT CAN FACILITATE HUMAN CARE WORK QUALITY ENHANCEMENT AND WORKPLACE IMPROVEMENTS

(1)A通过为期两年的研究，采用心理生理监测、问卷调查和小组工作相结合的方法，开发了一套实用的护理工作负荷工效学评估程序。(2)In 1996年，人类护理工作的人机工程学工作负荷的主要因素，包括材料处理，工作站操作，危险物质，福利设施，人际关系和工作组织。设计了一种新的工作负荷评估程序，包括连续生理监测装置、工作负荷问卷、改进实例收集和行动清单。（3）对用于作业负荷监测的四通道连续记录装置进行了测试。该设备能够在IC存储器中记录心率、综合肌电水平和上身倾斜度。时间研究结果可通过红外传输方式输入装置。通过记录疲劳感和各种在职抱怨来分析主观变化。应用这些评估方法的结果可由小组讨论。(4)In 1997年，为新的评估方案设计的方法被应用于各医院和老年福利机构的实际工作情况。这使我们能够根据工作量评估的结果，指出切实可行的改善行动。结合使用这些方法，包括连续监测和quesionnaires的建议的评估程序的有效性进行了审查。（5）在上述研究的基础上，编制了一套简单易行的工作量评估程序，包括工作量监测装置、工作量问卷、改进实例收集和行动清单。审查了应用程序所需的注意事项。

(1)A practical program for ergonomic assessment of job load by human care work was developed through the two-year study program by combining psychophysiological monitoring, questionnaire study and checklist-based group work.(2)In 1996, main factors of ergonomic job load by human care work were selected including materials handling, workstation operations, hazardous agents, welfare facilities, human relations and work organization. A new work load assessment program was designed to comprise a continuous physiological monitoring device, work load questionnaires, improvement examples collection and action checklists.(3)The four-channel continuous recording device for job load monitoring was tested. The device was able to record in IC memories heart rate, integrated electromyographic levels and upper body inclination. Time study results could be put into the device by means of infrared transmission. Subjective changes were analyzed by recording fatigue feelings and various on-the-job complaints. The results of applying these assessment methods could be discussed by small groups.(4)In 1997, the methods designed for the new assessment program were applied to actual working situations in various hospitals and welfare facilities for the aged. This made it possible to point out practicable improvment actions on the basis of the results of the work load assessment. The validity of the proposed assessment procedures for combining the use of these methods including continuous monitoring and quesionnaires was examined.(5)Based on these studies, an easy-to-apply program of work load assessment for various kinds of human care work was compiled that consisted of a job load monitoring device, work load quesionnaires, improvement examples collection and action checklists. Precautions required in applying the program were reviewed.