A research for development of the balanced scorecard based on customer and process analysis.

基于顾客和流程分析的平衡计分卡开发研究

基本信息

批准号：
11630144
负责人：
OGURA Noboru
金额：
$ 1.28万
依托单位：
Tsukuba University
依托单位国家：
日本
项目类别：
Grant-in-Aid for Scientific Research (C)
财政年份：
1999
资助国家：
日本
起止时间：
1999 至 2000
项目状态：
已结题

项目摘要

The purposes of this study is to identify significant differences of customers and logistic processes among the industries from viewpoints of the balanced scorecard (BSC) and to develop an customizing approach according to those industrial factors.In the first step of this research, I made a survey research by sending questionnaires to the 370 companies in the industries ob bank, security trade, and insurance. By the inspection to the suvey no significant difference among the companies was observed in the perspectives of customer and internal process but it is verified that the foreign companies had different customer strategy from Japanese companies and that performance indicators employed in those companies were related to the customer strategy. The result of this survey was published as a research paper.In the second step of the research, I conduct another survey research to the 930 manufacturing companies. This survey focused on internal process the companies from a viewpoint of supply-chain management and planning aspect of those logistic processes. The hypotheses of the stuvey research was expressed in the chapter 3 of this report and results of the statistical analysis of surveyed datum was in the chapter 4. I am preparing a research paper on the role of planning process in the BSC and continue to analyze surveyed datum.I wrote a research paper to demonstrate a concept relating BSC to the corporate valuation model. This paper is included in the chapter 5 of this report, and will be published in a research journal forthcoming.

这项研究的目的是从平衡记分卡（BSC）的角度确定行业之间的客户和物流过程的显着差异，并根据这些工业因素开发自定义方法。在这项研究的第一步中，我通过向行业的370家公司向行业企业的370家公司发送了一个调查研究，该研究的研究研究了。通过对Suve的检查，在客户和内部流程的角度观察到了公司之间的显着差异，但已证实，外国公司与日本公司的客户战略不同，并且这些公司使用的绩效指标与客户策略有关。这项调查的结果是作为研究论文发表的。在研究的第二步中，我向930家制造公司进行了另一项调查研究。这项调查的重点是内部流程，从供应链管理和规划方面的这些物流过程的角度来看，公司。 Stuvey研究的假设在本报告的第3章中表达了，对被调查基准的统计分析的结果是在第4章中。我正在准备有关计划过程在BSC中的作用的研究论文，并继续分析调查的基准。我写了一篇研究论文，以证明将BSC与公司估值模型相关的概念。本文包含在本报告的第5章中，并将在即将出版的研究期刊上发表。