The research of the value creation by goods and services in the manufacturing industry

制造业中商品和服务创造价值的研究

• 批准号: 22530408
• 负责人: ITOH Munehiko
• 金额: $ 1.41万
• 依托单位: Kobe University
• 依托单位国家: 日本
• 项目类别: Grant-in-Aid for Scientific Research (C)
• 财政年份: 2010
• 资助国家: 日本
• 起止时间: 2010 至 2012
• 项目状态: 已结题
• 来源: https://kaken.nii.ac.jp/grant/KAKENHI-PROJECT-22530408/
• 关键词: 製造業; サービス業; ビジネス・モデル; イノベーション; ICT サービス; ICTサービス; ビジネスモデル

The study investigated manufacturing and the service that thecompany which had good Daikin Industries, achievements called Konica Minolta Corporation performed as a representative of the manufacturing industry from raw materials to product assembling, marketing, sale. With an interview investigation, analysis using the financial data, a model is made hat added a service item, and the investigation identified the value that service laid. On the other hand, by a company investigation, histology, production, development of products, the resources such as one of business perform the qualitative investigation what kind of management is connected by and clarify a characteristic of the management of a company bringing about value by service. The analysis of the service that manufacturing industry performs amounts to the whole supply chain which arrested explanation and maintenance at the time ofso-called purchase, not only the item where the circulation went to conventionally suchas the repair but also product design, feedback loop of the customer satisfaction. In other words the study of the service studied superiority of the innovation itself of thebusiness model to be concerned with the competitiveness of the Japanese company which manufacturing industry carried through case analysis in future.

本研究调查了以大金工业为代表的柯尼卡美能达株式会社从原材料到产品组装、营销、销售的生产和服务情况。通过访谈调查，利用财务数据进行分析，建立了一个模型，增加了一个服务项目，并通过调查确定了服务所奠定的价值。另一方面，通过对一家公司的调查，组织结构、生产、产品开发、业务等资源之一进行定性调查，了解什么样的管理与服务相关，并阐明一家公司的管理以服务创造价值的特点。对制造业所执行的服务的分析，相当于整个供应链，即在所谓的购买时就进行解释和维护，不仅是常规的流通到的项目，如维修，而且是产品设计，顾客满意度的反馈回路。换句话说，对服务的研究，研究了商业模式创新本身的优越性，关系到日本制造业企业未来的竞争力，通过案例分析进行了研究.

项目成果

神戸大学経済経営研究所

神户大学经济管理学院

When the Best Packaging Is No Packaging

当最好的包装就是无包装时

• 发表时间: 2010
• 期刊: International Commerce Review: ECR Journal
• 作者: Chieko Minami(co-authored with Davide Pelegrini;Itoh Munehiko)
• 通讯作者: Itoh Munehiko)

タビオ社のサービス・イノベーション

Tabio的服务创新

• 发表时间: 2012
• 期刊: 神戸大学経済経営研究所ディスカッションペーパー
• 作者: Takuya Miyamoto;Yoshikazu Maegawa and Masashi Yasuda,;Didik Nurhadiyanto;伊藤宗彦
• 通讯作者: 伊藤宗彦

Sustainability conscious retailing and prosumerism in supply chain management : The Case of CRAI 'EcoPoint

供应链管理中的可持续发展意识零售和产美主义：CRAI EcoPoint 案例

• 发表时间: 2010
• 作者: Munehiko Itoh (with Davide Pellegrini;Chieko Minami)
• 通讯作者: Chieko Minami)

1からのサービス経営

服务管理从1

• 发表时间: 2010
• 作者: 伊藤宗彦・ 高室裕史・ 西川英彦;他
• 通讯作者: 他