Complete Care Companion - Gamification, Machine Learning and Automation to create a new kind of home care

**高质量、个性化的家庭护理对于支持人们保持活跃、独立和**社会联系**至关重要，因为它促进了社区活动，**促进了流动性**，并使人们能够随着年龄的增长拥有**良好的生活质量**。但家庭护理部门正处于危机之中。由于严重的劳动力短缺，95%的护理提供者无法再承担更多的客户(ITV/UKHCA 2021)。非个人化的无证据护理使老年人丧失了能力，陈旧的体验浪费时间，人工流程使其无法扩大规模。未来15年，**需求将**翻一番*，可用的家庭护理质量和数量都将严重不足。如今有150万成年人有未得到满足的护理需求(2018年英国年龄)，需求正在迅速增长。严重的**护理人员短缺和高流失率**(由恶劣的工作条件造成，例如缺乏尊重、支持、培训、沟通；以及低效的招聘程序)导致优秀的申请者离开，转投其他领域。此外，一刀切的护理提供方式(去个性化护理)忽视了结果，使老年人丧失了能力，往往导致不愿寻求支持，从而导致心理和身体健康状况恶化；以及高无偿护理人员故障率高。这种影响是深远的，护理的连续性差，缺乏长期的关系，经济不平等加剧。一个**创新的技术支持的受监管的家庭护理提供**的使命是解决这个问题，并提供老年人应得的和国家如此迫切需要的服务。结合**游戏化、机器学习和自动化**，我们正在建立Complete Care Companion，这是一种新型的可扩展的数字化家庭护理服务，支持人们保持更长时间的社交联系、独立和活跃。通过为照顾者**创造无缝的**数字和引人入胜的体验，将其与老年人**临床验证的结果**联系起来，而**激励和奖励出色的表现**，所有这些都在你的手机上，Lifed正在创造未来的护理服务，在英国乃至更远的地方扩展。

**High quality, personalised home care is** critical to supporting people to remain active, independent and **socially connected** through facilitating activities in the community, **promoting mobility** and enabling people to have a **good quality of life** as they age.But the home care sector is in crisis. 95% of care providers cannot take on any more clients (ITV/UKHCA 2021) due to critical workforce shortages. Depersonalised unevidenced care disempowers older people, antiquated experiences waste time and manual processes make it impossible to scale.**Demand will double** in the next 15 years, with a significant deficit in the quality and quantity of home care available. 1.5million adults today have an unmet care need (Age UK 2018) and demand is rapidly increasing.Critical **shortage of care workers and high churn rates** (caused by poor working conditions e.g. lack of respect, support, training, communication; and inefficient recruitment processes) has caused good applicants to leave for other fields.Additionally, a 'one size fits all' approach to care delivery (de-personalised care) neglects outcomes and disempowers older people, often leading to reluctance to seek support and thus a worsening of mental and physical health conditions; and high rates of unpaid carer breakdown. The impact is profound with poor continuity of care, lack of long-term relationships, and worsening economic inequality.Lifted, an **innovative tech enabled regulated home care provide**r, is on a mission to fix this and deliver the service older people deserve and the country so desperately needs.Combining **gamification, machine learning and automation**, we are building the Complete Care Companion, a new kind of scaleable digitally enabled home care service to support people to remain socially connected, independent and active for longer.By creating a seamless **digital and engaging experience for Carers**, linking this to **clinically validated outcomes** for older people, and **incentivising and rewarding great performance**, all on your mobile phone, Lifted is creating the care service of the future to scale across the UK and beyond.