Increasing the social mobility of frontline workers

在英国，每5名一线员工中就有1人（770万人）受雇于零售、医疗保健和酒店业，其中近50%的人正在考虑辞职（麦肯锡，2022年）。这一点很重要，因为这部分劳动力主要由社会经济背景较低的人组成，更年轻（55%在35岁以下），更多样化（40%为亚洲或黑人）（ONS，2017）。缺乏成长机会和职业发展一直是一线员工考虑跳槽的两大原因。我们的创新在于，在智能数字教练机器人NEO的帮助下，将机会扩展到数十万一线员工，NEO将引导人们沿着沿着定制的职业发展路径，根据角色和公司量身定制。教练机器人NEO将接受“培训”，不仅要推动员工积极追求技能提升之旅，NEO解决了中型企业在提高一线员工技能方面面临的两大挑战--缺乏高质量的公司，提供的成长路径，以及经常报告的员工对自己的能力缺乏信心，由于内部障碍或外部因素进行培训。NEO有可能成为推动一线员工社会流动性的游戏规则改变者，提高他们的技能、生产力和参与度。它将能够同时提升数千名员工的技能，24/7，无限扩展任何人力资源部门的资源。

One out of every 5 frontline workers in the UK, or 7.7M people, is employed by the retail, healthcare and hospitality sectors and close to 50% of them are considering quitting (McKinsey, 2022). This is important as this portion of the workforce is predominantly made up of those from lower socio-economic backgrounds, is younger (55% under 35) and is more diverse (40% of Asian or Black ethnicity) (ONS, 2017). Lack of growth opportunities and career development consistently score among the top two reasons frontline employees consider switching jobs.Our innovation consists in scaling opportunities to hundreds of thousands of frontline workers with the help of a smart digital coachbot, NEO, which will guide people along customized career growth paths, tailor-built by roles and company. NEO, the coachbot, will be 'trained' not only to nudge employees to actively pursue their upskilling journey, but also to build rapport with each employee to understand their particular circumstances and help them overcome barriers.NEO addresses the two main challenges of mid-sized companies in upskilling frontline staff - a lack of quality company-provided growth paths as well as an often reported employee lack of confidence in one's own ability to pursue training given internal barriers or external factors.NEO has the potential to be a game changer in advancing the social mobility of frontline workers, increasing their skill set, productivity and engagement. It will be able to simultaneously upskill thousands of employees, 24/7, infinitely scaling the resources of any HR department.