Bringing full-service IT support to remote workers and SMEs to fuel the post-crisis recovery

为远程工作者和中小企业提供全方位 IT 支持，推动危机后的复苏

• 批准号: 54301
• 金额: $ 9.44万
• 依托单位: SEETHRU NETWORKS LTD
• 依托单位国家: 英国
• 项目类别: Feasibility Studies
• 财政年份: 2020
• 资助国家: 英国
• 起止时间: 2020 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=54301
• 关键词: Bringing; full; service; support; remote

Small companies across all sectors of the economy are adapting to the current environment by deploying on-line alternatives to their core services - whether they are restaurants delivering food and meals, doctors providing on-line consultations, performers and artists delivering streamed content or solicitors delivering legal services. Meanwhile larger companies are dependent on dispersed home-workers to maintain business-critical activities.Regardless of the precise timing or manner of the resolution to the Covid-19 crisis we know that on-line service delivery and dispersed teams will be a persistent feature. There were already 4.2m people working from home in 2015 (ONS). This rapidly growing cohort, together with 5.6m micro-SMEs, are poorly served when it comes to obtaining professional connectivity and on-line services. They are reliant on domestic-grade internet connections and ad-hoc IT support services to maintain key business operations.Too often the end user is frustrated by a technology provider service desk who tells them their issue lies with another technology organisation. The service help desk has the expense of dealing with support calls that they can't resolve. Think of the ISP receiving a call because a banking app is slow, a video conferencing platform isn't working or an email service isn't working correctly. None of these services are provide by the ISP, and meanwhile their connectivity provision is working perfectly.Our innovative platform enables the aggregation and communication of IT service data and facilitates easier co-operation between both the IT service providers themselves and their mutual end users. Our open platform will enable the UK's 750 ISP's and 135,000 digital service companies to access this market in a cost-effective manner.EXTENSION FOR IMPACTWe have successfully demonstrated (and are now commercialising) our aggregated status platform with our initial customers in the SME service provision sector. We have come to the attention of larger, national network infrastructure providers such as CityFibre. CityFibre are the leading alternative (to BT) local fibre network provider in the UK. We have an opportunity to integrate the SeeThru Networks Status Message Exchange with CityFibre’s own APIs. This would allow our status exchange to carry significant additional status indications. On top of the application and services indicators that we currently have, we can add indicators for network components – the servers, routers and exchanges that our current service provider customers rely on. This will increase the value to (and therefore revenue from) our existing customers, and accelerate our ability to engage with new customers - in particular those that are targeting the enterprise homeworker market.

各经济领域的小公司都在通过部署在线替代核心服务来适应当前的环境——无论是餐馆提供食物和膳食、医生提供在线咨询、表演者和艺术家提供流媒体内容还是律师提供法律服务。与此同时，较大的公司依赖分散的家庭员工来维持关键业务活动。无论解决 Covid-19 危机的具体时间或方式如何，我们都知道在线服务交付和分散的团队将是一个持久的特征。 2015 年已有 420 万人在家工作（ONS）。这个快速增长的群体以及 560 万微型中小企业在获得专业连接和在线服务方面得不到充分的服务。他们依靠国内级互联网连接和临时 IT 支持服务来维持关键业务运营。技术提供商服务台告诉他们问题出在另一家技术组织身上，最终用户常常感到沮丧。服务帮助台需要承担处理他们无法解决的支持电话的费用。想象一下 ISP 由于银行应用程序运行缓慢、视频会议平台无法正常工作或电子邮件服务无法正常工作而接到电话。这些服务都不是由 ISP 提供的，同时它们的连接提供也运行良好。我们的创新平台可以实现 IT 服务数据的聚合和通信，并促进 IT 服务提供商本身及其共同最终用户之间更轻松的合作。我们的开放平台将使英国 750 家 ISP 和 135,000 家数字服务公司能够以经济高效的方式进入这个市场。影响力的扩展我们已经与中小企业服务提供领域的初始客户成功展示了（现在正在商业化）我们的聚合状态平台。我们已经引起了 CityFibre 等大型国家网络基础设施提供商的注意。 CityFibre 是英国领先的（BT）本地光纤网络替代供应商。我们有机会将 SeeThru Networks 状态消息交换与 CityFibre 自己的 API 集成。这将使我们的状态交换能够携带重要的附加状态指示。除了我们当前拥有的应用程序和服务指标之外，我们还可以添加网络组件的指标 - 我们当前的服务提供商客户所依赖的服务器、路由器和交换机。这将增加我们现有客户的价值（从而增加收入），并加快我们与新客户互动的能力，特别是那些针对企业在家办公市场的客户。