Bringing full-service IT support to remote workers and SMEs to fuel the post-crisis recovery

为远程工作者和中小企业提供全方位 IT 支持，推动危机后的复苏

• 批准号: 54301
• 金额: $ 9.44万
• 依托单位: SEETHRU NETWORKS LTD
• 依托单位国家: 英国
• 项目类别: Feasibility Studies
• 财政年份: 2020
• 资助国家: 英国
• 起止时间: 2020 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=54301
• 关键词: Bringing; full; service; support; remote

Small companies across all sectors of the economy are adapting to the current environment by deploying on-line alternatives to their core services - whether they are restaurants delivering food and meals, doctors providing on-line consultations, performers and artists delivering streamed content or solicitors delivering legal services. Meanwhile larger companies are dependent on dispersed home-workers to maintain business-critical activities.Regardless of the precise timing or manner of the resolution to the Covid-19 crisis we know that on-line service delivery and dispersed teams will be a persistent feature. There were already 4.2m people working from home in 2015 (ONS). This rapidly growing cohort, together with 5.6m micro-SMEs, are poorly served when it comes to obtaining professional connectivity and on-line services. They are reliant on domestic-grade internet connections and ad-hoc IT support services to maintain key business operations.Too often the end user is frustrated by a technology provider service desk who tells them their issue lies with another technology organisation. The service help desk has the expense of dealing with support calls that they can't resolve. Think of the ISP receiving a call because a banking app is slow, a video conferencing platform isn't working or an email service isn't working correctly. None of these services are provide by the ISP, and meanwhile their connectivity provision is working perfectly.Our innovative platform enables the aggregation and communication of IT service data and facilitates easier co-operation between both the IT service providers themselves and their mutual end users. Our open platform will enable the UK's 750 ISP's and 135,000 digital service companies to access this market in a cost-effective manner.EXTENSION FOR IMPACTWe have successfully demonstrated (and are now commercialising) our aggregated status platform with our initial customers in the SME service provision sector. We have come to the attention of larger, national network infrastructure providers such as CityFibre. CityFibre are the leading alternative (to BT) local fibre network provider in the UK. We have an opportunity to integrate the SeeThru Networks Status Message Exchange with CityFibre’s own APIs. This would allow our status exchange to carry significant additional status indications. On top of the application and services indicators that we currently have, we can add indicators for network components – the servers, routers and exchanges that our current service provider customers rely on. This will increase the value to (and therefore revenue from) our existing customers, and accelerate our ability to engage with new customers - in particular those that are targeting the enterprise homeworker market.

经济各个部门的小型公司都通过在线替代方案来适应当前环境的核心服务 - 无论他们是提供食物和餐饮的餐馆，提供在线咨询的医生，表演者和艺术家提供提供法律服务的流媒体内容或固体服务器。虽然较大的公司依赖于分散的家庭工人来维持关键业务活动。没有确定对COVID-19危机解决方案的精确时机或方式，但我们知道在线服务交付和分散的团队将是一项持久的功能。 2015年（ONS）已经有420万人在家工作。在获得专业的连通性和在线服务方面，这种快速增长的队列以及560万微型SMES的服务很差。他们依靠国内级别的互联网连接和临时IT支持服务来维护关键业务运营。务必最终用户对技术提供商服务台感到沮丧，他告诉他们他们的问题在于另一个技术组织。服务服务台的费用是处理他们无法解决的支持电话。想想ISP接收呼叫，因为银行应用程序很慢，视频会议平台无法正常工作，或者电子邮件服务无法正常工作。这些服务都不由ISP提供，同时它们的连接条款正常运行。我们的创新平台可实现IT服务数据的汇总和通信，并促进IT服务提供商本身和他们共同最终用户之间更容易的合作。我们的开放平台将使英国的750 ISP和135,000家数字服务公司能够以具有成本效益的方式访问该市场。我们引起了更大的国家网络基础设施提供商（例如CityFibre）的注意。 CityFibre是英国的主要替代方案（BT）本地光纤网络提供商。我们有机会将Seethru Networks状态消息交换与CityFibre自己的API集成。这将使我们的状态交换能够带有明显的额外状态指示。除了当前拥有的应用程序和服务指标外，我们还可以为网络组件添加指标 - 我们当前服务提供商客户所依赖的服务器，路由器和交易所。这将使我们现有客户的价值提高（并因此收入），并加速我们与新客户互动的能力，尤其是那些针对企业家庭工作人员市场的客户。