Scheduling and management for deliveries of vital food and medical supplies to the elderly and vulnerable during the COVID 19 crisis and beyond and developing new ways for access to and delivery of services.

在 COVID 19 危机期间及之后，安排和管理向老年人和弱势群体运送重要食品和医疗用品，并开发获取和提供服务的新方式。

• 批准号: 54732
• 金额: $ 5.28万
• 依托单位: DATA IMAGES SOFTWARE SOLUTIONS LTD
• 依托单位国家: 英国
• 项目类别: Feasibility Studies
• 财政年份: 2020
• 资助国家: 英国
• 起止时间: 2020 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=54732
• 关键词: Scheduling; management; deliveries; vital; food

The Covid-19 crisis has highlighted that there are many members of the community who are at risk. The elderly, vulnerable and socially isolated have always been there, but now more than ever they need help.We produce software for Local Authorities and Community Transport operators to provide efficient, cost effective transport for these often neglected members of our community, so we already understand their needs and vulnerabilities.We now have the opportunity to help, with funding from Innovate UK, by providing new ways for people to get the assistance they need and for the authorities to manage the delivery of essential supplies and other services in an efficient and cost effective way.The new software will provide multiple access channels for people to get what they need and allow the authorities to use innovative new methods of delivery.For telephone access, authority's call centres or home workers will have access to the system to register first time callers and place orders on their behalf. Internet access will be provided by simple to use online forms accessed through links on the authority's website.However, the most innovative access will be using Alexa smart speakers. These are already being rolled out by Local Authorities to combat social isolation and to assist the elderly and disabled, so the addition of new Alexa skills to provide direct access to urgent supplies and services will be of massive benefit at this difficult time, particularly for authorities already struggling with lack of staff resources to answer phone calls due to the pandemic.The software will also allow the authorities to utilise e-cargo bikes for the delivery of supplies by optimising routes specifically to extend their range.

2019冠状病毒病危机凸显了社会上有许多人面临风险。老年人、弱势群体和被社会孤立的人一直都在那里，但现在他们比以往任何时候都更需要帮助。我们为地方当局和社区交通运营商开发软件，为这些经常被忽视的社区成员提供高效、经济的交通工具，因此我们已经了解他们的需求和脆弱性。我们现在有机会在Innovate UK的资助下提供帮助，通过提供新的途径，使人们能够获得他们所需要的援助，并使当局能够以有效和具有成本效益的方式管理基本用品和其他服务的交付。新软件将为人们提供多种获取渠道，以获得他们所需要的东西，并使当局能够使用创新的新交付方法。房委会的电话中心或在家工作的人士可使用该系统登记首次致电的人士，并代为订购。互联网接入将通过管理局网站上的链接访问简单易用的在线表格提供。然而，最具创新性的接入将使用Alexa智能扬声器。地方当局已经推出了这些措施，以消除社会孤立，并帮助老年人和残疾人，因此，在这个困难时期，增加新的Alexa技能，以提供直接获得紧急物资和服务的机会，将带来巨大的好处。特别是对于因疫情而人手不足的部门来说，这款软件还可以让当局利用电子邮件，货运自行车通过优化路线专门扩大其范围来运送物资。