Scheduling and management for deliveries of vital food and medical supplies to the elderly and vulnerable during the COVID 19 crisis and beyond and developing new ways for access to and delivery of services.

新冠肺炎危机突显出，社会上有许多成员处于危险之中。老年人、弱势群体和与社会隔绝的人一直都在那里，但现在他们比以往任何时候都更需要帮助。我们为地方当局和社区交通运营商生产软件，为这些经常被忽视的社区成员提供高效、经济实惠的交通工具，因此我们已经了解他们的需求和脆弱性。我们现在有机会提供帮助，资金来自Innovate UK，新软件为市民提供新的途径，让他们获得所需的协助，以及让当局以有效率和具成本效益的方式管理基本物资和其他服务的运送。新软件将为市民提供多种途径，让他们获得所需的物品，并让当局使用创新的新送货方法。在电话接驳方面，当局的电话中心或居家工作人员将可进入该系统，登记首次来电的人士，并代表他们下订单。互联网接入将通过使用简单易用的在线表格提供，通过管理局网站上的链接访问。然而，最具创新性的接入将是使用Alexa智能扬声器。地方政府已经推出了这些自行车，以对抗社会孤立，帮助老年人和残疾人，因此，在这个困难的时期，增加新的Alexa技能，提供直接获得紧急物资和服务的机会，将会带来巨大的好处，特别是对于由于混乱而缺乏工作人员资源来接听电话的当局来说。该软件还将允许当局利用电动货运自行车运送物资，具体方法是优化路线，扩大其续航里程。

The Covid-19 crisis has highlighted that there are many members of the community who are at risk. The elderly, vulnerable and socially isolated have always been there, but now more than ever they need help.We produce software for Local Authorities and Community Transport operators to provide efficient, cost effective transport for these often neglected members of our community, so we already understand their needs and vulnerabilities.We now have the opportunity to help, with funding from Innovate UK, by providing new ways for people to get the assistance they need and for the authorities to manage the delivery of essential supplies and other services in an efficient and cost effective way.The new software will provide multiple access channels for people to get what they need and allow the authorities to use innovative new methods of delivery.For telephone access, authority's call centres or home workers will have access to the system to register first time callers and place orders on their behalf. Internet access will be provided by simple to use online forms accessed through links on the authority's website.However, the most innovative access will be using Alexa smart speakers. These are already being rolled out by Local Authorities to combat social isolation and to assist the elderly and disabled, so the addition of new Alexa skills to provide direct access to urgent supplies and services will be of massive benefit at this difficult time, particularly for authorities already struggling with lack of staff resources to answer phone calls due to the pandemic.The software will also allow the authorities to utilise e-cargo bikes for the delivery of supplies by optimising routes specifically to extend their range.