Guaranteed Reliability and Availability of Chargers in Emergencies (GRACE)

随着更多的车队，特别是公共部门，转向电动汽车，电动汽车(EV)革命的步伐正在加快。与会者强调，运输是应对《公约》的重要支柱，车辆是提供保健和递送服务所必需的。虽然加油站已经建立，但电动汽车充电行业仍不成熟，挑战依然存在。充电基础设施仍然不足，无法满足日益增长的需求，充电基础设施的可靠性仍然是一个问题。在新冠肺炎问题期间，基本服务站点的充电站多次出现故障，需要干预来解决问题。为了支持这些基本服务，有必要派人到现场修复ChargePoint。这进一步突显了整个行业都知道的一个问题-解决充电点故障所需的时间太长。这在很大程度上是因为，即使是内部ChargePoint软件问题或需要硬重启，也需要工程师检查不成比例的故障数量。需要一种更好的解决方案来减少这种需求并远程修复更多故障。GRACE将开发一种创新的硬件模块，该模块可以安装到现有的充电站中，允许远程访问来解决问题，并实现与现场访问相同的访问级别。这将减少工程师的访问次数，并提高问题解决的速度。这将显著增加充电器的正常运行时间，并为关键工作人员站点提供更可靠的服务。这将得到软件和服务层的支持，以实现更高级别的全天候支持。扩展模块希望通过创建具有更多功能的产品高级版本来进一步开发此模块，这将释放更多细分市场并增加收入潜力。

The electric vehicle (EV) revolution is gathering pace with more fleets, especially public sector, transitioning to EVs. Transport was highlighted as an essential pillar of the Covid19 response, with vehicles essential for providing healthcare and delivery services. While petrol stations are established, the EV charging sector is still immature and challenges remain. There is still insufficient charging infrastructure for the growing need and reliability of charging infrastructure still remains an issue.During the Covid-19 issues, there were multiple times when chargepoints failed to operate for essential service sites and required intervention to resolve the issue. To support these essential services, it was necessary to send a person to site in order to fix the chargepoint. This further highlights an issue known throughout the industry - the time taken to resolve charging point faults is too long. This is largely because a disproportionate number of faults require an engineer visit, even if it is an internal chargepoint software issue or hard reboot required. A better solution is required to reduce this need and fix more faults remotely.GRACE will develop an innovative hardware module that can be installed into existing chargepoints that allows remote access to resolve issues and the same level of access that is achieved through a site visit. This will reduce the number of engineer visits and increase the speed of issue resolution. This will significantly increase the uptime of chargers and provide a more reliable service for key worker sites. This will be backed by a software and service layer to enable a higher level of support 24/7\.The extension looks to develop this module further by creating an advanced version of the product with additional features, which will unlock additional market segments and increase revenue potential.