COVOLEX - The Community Volunteer Exchange: Safe and trusted community circles facilitating payments and local connections

COVOLEX - 社区志愿者交流：安全可信的社区圈促进支付和本地联系

• 批准号: 61463
• 金额: $ 9.49万
• 依托单位: BLUE GREEN BLACK LTD
• 依托单位国家: 英国
• 项目类别: Feasibility Studies
• 财政年份: 2020
• 资助国家: 英国
• 起止时间: 2020 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=61463
• 关键词: COVOLEX; Community; Volunteer; Exchange; Safe

'Safer care needs to start in the community' (Academic Health Science Network), and safety and care in the community has never been more important than during the Covid-19 pandemic. The UK government's 'Stay at Home' policy grounded people their local communities like never before, highlighting both the need for community support, and the willingness of people to offer it. Covid-19 created an unprecedented demand for assistance in carrying out basic essential tasks such as securing food and medicines, and also offered the hope for a new level of ongoing community cooperation in the future. Those 70+ and with underlying health conditions are affected most severely, but anyone could be unpredictably required to self-isolate at home at any time.With mental health so closely tied to feelings of connectedness and at risk in periods of isolation, the Covid-19 pandemic highlighted that we all require safe care, all of the time, including when at home in our local communities. Caring and volunteer service in our communities is vital, in the immediate crisis and in the long-term. Unfortunately crime proliferated in the pandemic, too, with reports of fraudsters exploiting opportunities to take advantage. *This project provides a new technology solution focused on helping volunteers and those in need to exchange payments and receive reimbursements in a safe and secure way, creating enhanced trust in local communities and neighbourhood groups.* It provides identity verification, supporting trusted volunteer exchanges and encouraging safe community engagement. It is designed to provide options for those less digitally facile or disconnected altogether.The volunteer response to the crisis has been overwhelming (500,000+ for the NHS/RVS's GoodSAM app, rapidly-formed local groups in communities) across the UK. We have seen a step change in the willingness to volunteer, yet payment and reimbursement processes are a barrier in maximising community exchanges. Safety, trust, and the prevention of exploitation are vital. Exchanging money involves risk: with cash, viral transmission and vulnerability to theft in 'doorstep' crimes; with digital methods, trust the repayment will happen and arrive correctly. Non-cash methods involves digital awareness; without digital facility, many may be reluctant to ask for the help they need. Culturally, talking about money is often awkward. Awkwardness discourages connection and volunteer exchange. We address this pain point.This Innovate UK project focuses on Covolex application development and commercialisation. Sample features: a task request and volunteering service for communities; verified ID checks; providing a seamless and audit-able payment/reimbursement payment facility; and catering for the digitally disconnected. It's scale is national, but the focus is local.

“更安全的护理需要从社区开始”（学术卫生科学网络），在2019冠状病毒病大流行期间，社区的安全和护理从未像现在这样重要。英国政府的“待在家里”政策以前所未有的方式巩固了人们在当地社区的基础，强调了对社区支持的需求，以及人们提供支持的意愿。2019冠状病毒病在执行粮食和药品等基本基本任务方面产生了前所未有的援助需求，也为未来持续的社区合作达到新的水平带来了希望。那些70岁以上和有潜在健康问题的人受到的影响最严重，但任何人都可能被不可预测地要求随时在家自我隔离。由于心理健康与联系感密切相关，并在隔离期间面临风险，Covid-19大流行突出表明，我们所有人都需要安全护理，包括在当地社区的家中。无论是在当前的危机中，还是在长期的危机中，社区的关怀和志愿服务都是至关重要的。不幸的是，犯罪活动也在疫情期间激增，有报道称，欺诈者利用机会占了便宜。*该项目提供了一种新的技术解决方案，重点是帮助志愿者和有需要的人以安全可靠的方式交换付款和接受报销，从而增强当地社区和邻里团体的信任。*它提供身份验证，支持可信的志愿者交流，并鼓励安全的社区参与。它的设计目的是为那些对数字技术不太熟悉或完全没有联系的人提供选择。在英国各地，志愿者对危机的反应是压倒性的（NHS/RVS的GoodSAM应用程序，快速形成的社区当地团体，超过50万人）。我们看到志愿者的意愿有了很大的变化，但支付和报销流程仍是实现社区交流最大化的障碍。安全、信任和防止剥削至关重要。交换货币涉及风险：现金、病毒传播和容易在“家门口”犯罪中被盗；通过数字方式，相信还款会发生并正确到达。非现金方法涉及数字意识；没有数字设备，许多人可能不愿意寻求他们需要的帮助。从文化上讲，谈论金钱通常是尴尬的。尴尬会阻碍联系和志愿者交流。我们解决了这个痛点。这个Innovate UK项目的重点是Covolex的应用开发和商业化。样本特点：有任务请求和社区志愿服务；核实身份检查；提供无缝和可审计的付款/偿还付款便利；为那些没有数字连接的人提供服务。它的规模是全国性的，但重点是地方性的。