Swifter AI - Artificial Intelligence Driven Healthcare Live Assistant

Swifter AI - 人工智能驱动的医疗保健实时助手

• 批准号: 62846
• 金额: $ 8.1万
• 依托单位: SWIFTER LIMITED
• 依托单位国家: 英国
• 项目类别: Feasibility Studies
• 财政年份: 2020
• 资助国家: 英国
• 起止时间: 2020 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=62846
• 关键词: Swifter; AI; Artificial; Intelligence; Driven

Swifter AI Healthcare Assistant is an artificial intelligence powered virtual agent designed to support healthcare providers to overcome even more challenging communication problems with their patients, due to the Covid-19 pandemic.Built using cutting-edge cloud and AI technologies, Swifter AI Healthcare Assistant uses Natural Language Processing (NLP) to understand patients' needs and respond to their enquiries with a high level of efficiency without human intervention, to free up time for medical staff to focus on tasks that only humans can do.With an initial focus on Covid-19, Swifter AI Healthcare Assistant can be easily integrated with the existing phone systems (mobiles, landlines or VoIP) in the GP practices, NHS 111, Public health England or private healthcare providers, or other communication platforms like Facebook Messenger to offer 24/7 support.Swifter AI Assistant can be trained to answer thousands of questions, offering rich and natural conversational experiences to enhance patients' experience without any waiting time. It can handle thousands of calls simultaneously and can scale to millions of users, offering full control for personalized responses and agent training through Swifter AI web management console.In the long run, Swifter AI could also provide bespoke solutions to clients that require integration with patients data or implement patients triage. Swifter AI can use sentiment analysis to understand users' attitude towards their conversations with the virtual assistant. Similar processing could be used to understand the urgency of a patient's condition and take decisions to prioritize the call and redirect to human staff.By taking the opportunity offered by Innovate UK, to extend the original project, Swifter Limited will be able to continue the commercial activities through online campaigns and targeted marketing towards healthcare businesses, that have been proven to have a high impact and efficiency to the market.We are also introducing an extension of the Healthcare AI Assistant specific to GP practices, which in addition to the main skills, will be able to accomplish tasks like appointments booking, reception triaging and repeat prescriptions. As a response to the market needs, to try our innovative AI solution before committing to monthly payments, the business model will be updated to offer a new “pay as you go”, so users can be in control of their costs.

Swifter AI Healthcare Assistant 是一款人工智能驱动的虚拟代理，旨在支持医疗保健提供者克服因 Covid-19 大流行而导致的更具挑战性的与患者的沟通问题。Swifter AI Healthcare Assistant 使用尖端的云和 AI 技术构建，使用自然语言处理 (NLP) 来了解患者的需求并在无需人工干预的情况下高效地响应他们的询问，从而腾出医疗时间 工作人员可以专注于只有人类才能完成的任务。最初专注于 Covid-19，Swifter AI 医疗助手可以轻松与 GP 诊所、NHS 111、英国公共卫生或私人医疗保健提供商或 Facebook Messenger 等其他通信平台中的现有电话系统（手机、固定电话或 VoIP）集成，以提供 24/7 支持。Swifter AI 助手可以接受培训，回答数千个问题，提供丰富的信息 自然的对话体验可增强患者的体验，无需任何等待时间。它可以同时处理数千个呼叫，并可以扩展到数百万用户，通过 Swifter AI Web 管理控制台提供个性化响应和代理培训的完全控制。从长远来看，Swifter AI 还可以为需要与患者数据集成或实施患者分诊的客户提供定制解决方案。 Swifter AI 可以使用情绪分析来了解用户对与虚拟助手对话的态度。类似的处理可用于了解患者病情的紧急程度，并做出决定，确定呼叫的优先顺序并重新转接给工作人员。通过利用 Innovate UK 提供的机会，扩展原始项目，Swifter Limited 将能够通过在线活动和针对医疗保健企业的有针对性的营销来继续商业活动，这些活动已被证明对市场具有很高的影响力和效率。我们还推出了针对 GP 的医疗保健人工智能助手的扩展 除了主要技能之外，还将能够完成预约、接待分诊和重复处方等任务。为了响应市场需求，在承诺按月付费之前尝试我们创新的人工智能解决方案，商业模式将更新为提供新的“现收现付”，以便用户可以控制自己的成本。