NHS Appointment Recovery Project

NHS 预约恢复项目

• 批准号: 62930
• 金额: $ 9.48万
• 依托单位: TOCALABS LIMITED
• 依托单位国家: 英国
• 项目类别: Feasibility Studies
• 财政年份: 2020
• 资助国家: 英国
• 起止时间: 2020 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=62930
• 关键词: NHS; Appointment; Recovery; Project

This Project is to set up a pilot scheme with an NHS Trust to address patient appointment backlogs caused by the Covid-19 Pandemic, with potential for roll-out across the sector.The Project is an automation software solution initiative aimed at rebuilding the vast appointment systems within the NHS and Healthcare Sector, without tying up vital resources. The majority of routine appointments were, by necessity, put on hold at the start of the Covid-19 pandemic. The present state of the data could best be described as chaotic and only manageable with a massive cost in terms of human effort unless a new and revolutionary approach is adopted, and adopted within tight timescales. Appointments will need to be re-allocated and re-scheduled alongside new patient appointments. Our key objective is to pull-back the appointment information held on various systems within each client's premises and, alongside new patient appointments, will use Tocabot's existing proven Robotic Process Automation platform and adapt it to provide integration with the NHS Trust's system in order to resurrect data and re-allocate / re-schedule appointments according to preset priorities. Due to the nature of the current situation, NHS Hospital Trusts have not experienced such lock-down action before and only by taking advantage of the latest automation technology will a safe and rapid resolution be achieved.The use of Tocabot's Robotic Process Automation platform would give a safe and rapid solution and moreover will eliminate the inevitable human error that would occur if the task were to be completed in a traditional manner even with the use of existing IT facilities. In this respect Tocabot's Robotic Process Automation represents a huge advance on earlier systems.The extension funding will enable us to expand the success of the project to another NHS Trust, applying the same rigorous process to the backlog of appointments caused by the Covid pandemic. Now having the proven Tocabot software tools ready to go, it would be applied speedily to the new Trust's systems and processes thereby having an immediate impact on the operational efficiency.

该项目是一个自动化软件解决方案计划，旨在重建NHS和医疗保健部门内的庞大预约系统，而不会占用重要资源。该计划旨在与NHS信托基金建立一个试点计划，以解决因Covid-19大流行病造成的患者预约积压问题，并有可能在整个行业推广。在新型冠状病毒疫情开始时，大多数常规任命都不得不暂停。目前的数据状态最好被描述为混乱的，只有在人力成本巨大的情况下才能管理，除非采用一种新的革命性方法，并在紧迫的时间表内采用。将需要重新分配和重新安排与新的病人预约。我们的主要目标是撤回每个客户场所内各种系统上的预约信息，以及新的患者预约，将使用Tocabot现有的经过验证的机器人流程自动化平台，并将其调整为与NHS Trust的系统集成，以便根据预设的优先级恢复数据并重新分配/重新安排预约。鉴于目前局势的性质，NHS医院信托没有经历过这样的锁定-只有利用最新的自动化技术才能安全快速地解决问题。使用Tocabot的机器人流程自动化平台将提供安全快速的解决方案，此外还将消除以传统方式完成任务时不可避免的人为错误即使使用现有的IT设施。在这方面，Tocabot的机器人流程自动化代表了早期系统的巨大进步。扩展资金将使我们能够将该项目的成功扩展到另一个NHS信托基金，将同样严格的流程应用于新冠肺炎疫情造成的预约积压。现在，经过验证的Tocabot软件工具已经准备就绪，它将迅速应用于新信托的系统和流程，从而对运营效率产生直接影响。