e2E Proposal for Better Service Delivery through Intelligent Resource Management

公用事业服务提供商有越来越多的机会混合和匹配不同的技术和供应商服务，以提高盈利能力，同时保持或提高其服务水平。例如，电信服务的交付可以通过固定、移动、卫星和WiFi网络。每种交付方法的成本和效果因地理、环境和时间而异。同样，电力服务供应商在其网络中有一系列发电机类型，从传统发电站到微型发电，以及风力涡轮机等能源以及存储设备。每种发电机都有不同的特性，储电增加了供电的灵活性。运营商需要一套关于如何管理这种混合网络以最大化利润并确保供应安全的新规则，以便他们能够向客户提供具有竞争力的服务级别协议(SLA)。IP网络管理员使用技术IT政策来指定网络配置是众所周知的。策略自动从中心部署到网络中，可靠地实现大规模部署。我们将调查扩展策略框架的吸引力，因为它具有创新性：以业务术语而不是技术术语定义规则；适应按需收费等实时事件；并使用模拟来预测最有可能为服务提供商提供最大利润的方法，同时保持SLA。此解决方案将面临技术挑战，但关键推动因素是了解公用事业服务提供商希望提供的服务级别协议的性质，以及提供机会的网络增强的时间安排。我们计划与服务提供商举行一系列互动研讨会，以确定一个大纲概念，在一到三年的时间框架内为提供商实现价值。

Utility service providers have increasing opportunity to mix and match different technologiesand supplier services to improve profitably whilst maintaining or improving their levels ofservice. For example, delivery of telecommunications services can be through fixed, mobile,satellite and wifi networks. The cost and effectiveness of each delivery method variesdifferently with geography, environment and time. Similarly, electricity service suppliers havea range of generator types in their network, from conventional power stations to microgenerationsources such as wind turbines, as well as storage devices. Each electricitygenerator has different characteristics and electricity storage adds flexibility to supply. Theservice provider needs a new set of rules on how to manage this hybrid network to maximiseprofit and ensure security of supply so that they can offer a competitive Service LevelAgreement (SLA) to their customers.The use of technical IT policies by IP network managers to specify network configurations iswell-established. Policies are automatically deployed from the centre into the network toachieve large-scale deployments reliably. We will investigate the attractiveness of anextended policy framework which is innovative in that it will: define rules in business termsnot technical terms; adapt to real time events such as on-demand tariffs; and use simulation topredict the approach most likely to deliver maximum profit to the service provider whilstmaintaining the SLA.There will be technical challenges to this solution but the key enabler is in understanding thenature of the service level agreement that utility service providers want to offer and the timingof network enhancements that will present opportunity. We plan a series of interactiveworkshops with service providers to define an outline concept that will realise value for theprovider in the time frame of one to three years.