e2E Proposal for Better Service Delivery through Intelligent Resource Management

公用事业服务提供商有越来越多的机会混合和匹配不同的技术和供应商服务，以提高利润，同时保持或提高其服务水平。例如，可以通过固定、移动的、卫星和wifi网络来提供电信服务。每种交付方法的成本和有效性因地理、环境和时间而异。同样，电力服务供应商在其网络中有一系列发电机类型，从传统发电站到风力涡轮机等微型发电源以及存储设备。每个发电机都有不同的特点，电力储存增加了供应的灵活性。服务提供商需要一套新的规则来管理这种混合网络，以最大化利润并确保供应的安全性，以便他们能够向客户提供有竞争力的服务水平协议（SLA）。IP网络管理人员使用技术IT策略来指定网络配置是公认的。策略自动从中心部署到网络中，以可靠地实现大规模部署。我们将研究一个扩展的政策框架的吸引力，它的创新之处在于：用商业术语而不是技术术语定义规则;适应真实的时间事件，如按需收费;并使用模拟来预测在保持SLA的同时最有可能为服务提供商提供最大利润的方法。此解决方案将面临技术挑战，但关键的推动因素是了解服务的性质公用事业服务提供商希望提供的级别协议以及将提供机会的网络增强的时间安排。我们计划与服务提供商举办一系列互动研讨会，以确定一个大纲概念，在一到三年的时间内为提供商实现价值。

Utility service providers have increasing opportunity to mix and match different technologiesand supplier services to improve profitably whilst maintaining or improving their levels ofservice. For example, delivery of telecommunications services can be through fixed, mobile,satellite and wifi networks. The cost and effectiveness of each delivery method variesdifferently with geography, environment and time. Similarly, electricity service suppliers havea range of generator types in their network, from conventional power stations to microgenerationsources such as wind turbines, as well as storage devices. Each electricitygenerator has different characteristics and electricity storage adds flexibility to supply. Theservice provider needs a new set of rules on how to manage this hybrid network to maximiseprofit and ensure security of supply so that they can offer a competitive Service LevelAgreement (SLA) to their customers.The use of technical IT policies by IP network managers to specify network configurations iswell-established. Policies are automatically deployed from the centre into the network toachieve large-scale deployments reliably. We will investigate the attractiveness of anextended policy framework which is innovative in that it will: define rules in business termsnot technical terms; adapt to real time events such as on-demand tariffs; and use simulation topredict the approach most likely to deliver maximum profit to the service provider whilstmaintaining the SLA.There will be technical challenges to this solution but the key enabler is in understanding thenature of the service level agreement that utility service providers want to offer and the timingof network enhancements that will present opportunity. We plan a series of interactiveworkshops with service providers to define an outline concept that will realise value for theprovider in the time frame of one to three years.