EngageM8 voice communication optimser project

EngageM8语音通信优化器项目

• 批准号: 700156
• 金额: $ 3.19万
• 依托单位: ENGAGEM8 LIMITED
• 依托单位国家: 英国
• 项目类别: GRD Proof of Market
• 财政年份: 2012
• 资助国家: 英国
• 起止时间: 2012 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=700156
• 关键词: EngageM8; voice; communication; optimser; project

EngageM8’s cloud based service improves the outcome of call centre communication. EngageM8's unique package helps operators to develop rapid rapport with callers and get them to engage quickly in meaningful conversations. As such the technology and training significantly improves the handling of customer service calls, sales calls and customer complaints. Improved human voice communications are particularly useful where stress is intrinsic to the conversation and so inhibits the outcome, such as complaints, difficult customer service calls and selling in a struggling economy. To date, the most likely first customers struggle with retaining sales after trial periods, converting leads after financial approval and upgrading customers from economy to executive class.

EngageM8的云服务改善了呼叫中心的沟通效果。EngageM8独特的软件包帮助运营商与呼叫者建立快速的融洽关系，并让他们快速参与有意义的对话。因此，技术和培训显着改善了客户服务电话、销售电话和客户投诉的处理。改进的人类语音通信在压力是对话固有的并且因此抑制结果的情况下特别有用，例如投诉，困难的客户服务电话和在经济困境中销售。到目前为止，最有可能的第一批客户在试用期后努力保持销售，在财务批准后转换潜在客户，并将客户从经济舱升级到行政舱。