Personalised accessibility and wayfinding in stations

由三家总部位于英国的中小企业DW Windsor、Digital Rail Ltd、Urban Control和诺丁汉大学联合开发的一项计划将创造一种“车站的个性化无障碍和寻路系统”(PAWS)。该团队将开发动态照明技术并将其与视觉系统相结合，以创建一种新的自主解决方案，以改善车站的客户体验。当需要帮助的顾客进入车站时，PAWS会通知车站工作人员。Paws将使用照明来帮助需要使用电梯的客户，因为他们有自行车、婴儿车或沉重的行李，通过直观的临时灯光投影显示通过车站的路线。一旦上了站台，我们将使用照明来帮助客户找到正确的车厢。该项目正在与主要的铁路行业合作伙伴合作：第一集团、大西部铁路、高速2号和网络铁路。这项新技术将安装在繁忙的斯劳试验站。该项目将开发技术，这些技术是在以前的铁路创新项目中针对不同的用例开发的。诺丁汉大学将对该项目进行评估。PAWS将寻求改善客户满意度最低的门到门旅行部分。其他好处包括：改善可达性，在不使车站导航变得更加复杂的情况下动态找路，改善客流，通过鼓励更好地分离客户来减少火车上车时间和安全。

A collaboration of three British based SME's DW Windsor, Digital Rail Ltd, Urban Control and the University of Nottingham are going to create 'Personalised Accessibility and Wayfinding at Stations' (PAWS). The team will develop and integrate dynamic lighting technology with a vision system to create a new autonomous solution for improving customer experience at stations. PAWS will alert station staff when customers who need assistance enter the station. PAWS will use lighting to help customers who need to use a lift, as they have a bike, pushchair or heavy luggage, by showing the route through the station using intuitive, temporary light projection. Once on the platform we will use lighting to help customers to find the correct carriage.The project is working with key rail industry partners: First Group, Great Western Railway, High Speed 2 and Network Rail. The new technology will be installed at busy trial station, Slough. The project will be developing technology which has been developed for different use case under previous rail innovation projects. The University of Nottingham will undertake an evaluation of the project. PAWS will seek to improve the part of the door-to-door journey which has the lowest level of satisfaction from customers. Other benefits include: Improving accessibility, dynamic wayfinding without making stations more complicated to navigate through, improving passenger flow and reducing train boarding time and safety by encourage better segregation of customers.