The Enfield Exchange: Sharing National Communications Collections and Local Knowledge

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The Science Museum, like all other museums, holds objects and archives which have the potential to be explored and shared for their local, community meanings. One such object is a manual three-operator telephone exchange installed in the centre of Enfield Town in 1925 and in operation there until 1960. The intention of the project is to explore how returning this object to its geographical roots can empower various community groups to access and explore their heritage and their connections to an object and a place. These interested 'community' groups are either geographically located - local to Enfield as local historians and inhabitants - or intellectually or culturally located - as telephonists (usually women) and as telecommunications specialists, enthusiasts and (often) ex BT or Post Office employees. The Museum's researchers form another (academic) community. These diverse groups can bring varying perspectives to the exploration of the meaning - cultural, community heritage - and links - technological and personal - of such an object. This project brings together these various communities, enabling encounters between them, so as to provide fruitful ways of exploring the value and meaning of this particular object and, at the same time trialling generic approaches to using material culture to link researchers and local communities. We will display the exchange equipment in Enfield Museum, close to its original location, to inspire and provoke local involvement and excitement in the objects and its meanings for the community. This piece of telephone exchange equipment has been selected for the project for several reasons. In part, it stands as a symbol of changing meanings of telecommunications in modern societies. Virtually everyone now carries a mobile phone, but that revolution is only a little over a decade old. The manual exchange equipment we will be displaying in Enfield stands for a pre-prehistory of telephony. The penetration of telephones into people's homes was slow; they did not become ubiquitous until the 1960s, the time at which this particular exchange equipment was 'retired' to the Science Museum. It can therefore be used as a focus object for local people to reminisce and recollect how new technologies impact on everyday life. Second, telephone exchange buildings are to be found in every community, generally somewhat mysterious buildings to the majority of local populations, apart from those who worked there. In this project, different communities can share their experiences; different local meanings of the same thing. With the introduction of digital switching technologies over the last decades, many of these buildings have had to find new uses. So, although this project is focussed on the particularity of the Enfield experience, it also exemplifies general stories that apply to the whole of the UK. For the Science Museum, this application sits squarely on the agenda of our Public History of Science, Technology, Engineering and Medicine (PHoSTEM) Project. This has been established to develop newly engaging kinds of display and event using the Museum's collections. Seizing the agenda of museum participation (see Simon 2010), it seeks to use collaborative approaches, including co-creation of displays, to gain insights into how lay people think about the past, and especially the past of science and technology. We have already worked with enthusiasts in our exhibition 'Oramics to Electronica: Revealing Histories of Electronic Music' and with family historians in a series of articles for 'Family Tree' magazine. This current proposal represents our first engagement with local historians. Associated outputs will aim to disseminate the findings of this new way of working via blogging, conference papers, Enfield local history societies, local Enfield magazines, peer-reviewed publication, dedicated space on the Science Museum's 'Public History' web pages and other social media.