Service Design Research UK

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Service Design Research UK (SDR UK) aims to create a UK research network in an emerging field in Design that is Service Design. This field has a recent history and a growing, but still small and dispersed, research community that strongly needs support and visibility to consolidate its knowledge background and enhance its potential impact. Services represent a significant part of the UK economy and can have a transformational role in our society, if we think of how they affect the way we organize, move, work, study or take care of our health and family. Design introduces a more people-centred and creative approach to service innovation, which is critical to delivering more effective and novel solutions that have the potential to tackle contemporary challenges.The UK is a leader in the development of Service Design, mainly driven by design practitioners (Engine, Livework, Thinkpublic, Participle, Snook, etc.) and organizations such as the Design Council, Design Wales, Demos, Young Foundation, NHS Institute for Innovation and Improvement. In this scenario the academic contribution to the development of Service Design as a subject of research and practice has been instead weak and dispersed. This network aims to: 1. Identify, compare and map current research work into Service Design in UK;2. Increase understanding of and demand for Service Design as a practice and research field in UK;3. Identify research and knowledge gaps in the field to inform PhD studies and future research projects collaborations and ideas;4. Increase visibility and connectivity of SDR UK nationally and internationally.The research network will create the opportunities, for the SDR UK's emerging research community, to converge around three main themes: 1) Service Design for Innovation; 2) Service Design for Social Good; 3) Service Design for Sustainability. Three thematic workshops will bring together academics, designers, public and private sector organizations and relevant institutions to collect and map the research work done till now, discuss project exemplars, share experiences and identify research gaps and future research themes. The workshops outcomes will be made available on a dedicated on-line platform, where the emerged research questions will be used to inform an on-line forum. SDR website will be linked with existing national and international initiatives and on-line communities related to the topics of service research and innovation. The international Service Design and Innovation (ServdDes) conference to be held at Lancaster University in April 2014, will host a final public event to present SDR UK results and to organize discussion tables around the emerged research themes to springboard possible future research collaborations.