Translation and Interpretation Work in Multilingual Business Communities: Roles, Perspectives, Agency

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The rapid growth of English as a global language masks an equally rapid growth in the extent to which modern business settings have become increasingly multilingual. This has long been the case in multinational companies (MNCs), but large scale migration over the last decade means that many domestic businesses employ a significant number of workers whose first language is not English. Because of the assumption that 'everyone speaks English' many firms do not resort to using professional translators/interpreters, addressing their translation needs through existing staff who happen to be bilingual (or multilingual) or possess language skills. These non-professional translators and interpreters (NPTIs) find themselves called upon to translate or interpret, often by their employers, but also by their colleagues. The particular contribution of NPTIs has only recently been acknowledged by academic and practitioner communities. This is because they are 'normal' employees, workers or service providers, whose central community-building role goes unnoticed. Their roles as mediating agents and cultural bridge builders makes them central to knowledge transfer between different business and knowledge communities and entails much more than the mechanical replacement of words from one language with those of another. In acting as link persons 'betwixt and between' different linguistic, cultural and historical-political life worlds, their roles are complex and conflicted as they endeavour to align the sometimes different expectations, values and perspectives of the communities they aim to link. Within multilingual business contexts their role has been highlighted as important to knowledge transfer, yet there is no understanding of how and why they enact their roles in particular ways or what enables them to 'build bridges' and create mutual intelligibility between different constituencies (e.g. between seasonal workers who often do not speak English and their employing organisations; between MNC Headquarters and their subsidiaries and the local constituencies they represent or serve; or key supply chain constituencies, who frequently do not speak English at advanced levels). The Research Network explores the work of NPTIs in multilingual business and entrepreneurial communities, drawing on the perspectives of different groups including non-English speaking seasonal workforces, the suppliers of translation/interpretation services, their entrepreneur and business users, as well as the voices of the non-professional translators and interpreters themselves. The proposed Network will be built upon four events, of which the last will be a dramatised performance of the collected stories, voices and perspectives, developed in collaboration with a community theatre and presented to the communities involved. The Network brings together established and early career academics from two currently separate disciplinary fields: Translation Studies and International Business/Management Studies. Scholars in both disciplines have taken a recent interest in NPTIs as linguistic, cultural and political agents; yet there is no exchange between these fields and their approaches. The Network is the first initiative to unite these disciplines: methods from arts and humanities and social sciences will be brought to bear on the events associated with the Network. Speakers and contributors include not only academics, but also NPTIs themselves, service providers of language/translation services and involving the active and on-going contribution of a community theatre (New Vic Borderlines), which has developed expertise in academic, pedagogic and artistic approaches with a view to developing collaboratively articulated research agendas, where multiple stakeholders ask questions relevant to the communities and constituencies they represent and serve. The main aim of the Network is to articulate such an agenda, focusing on the work of NPTIs.