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The twenty-first century public servant: creating a knowledge portal

二十一世纪的公务员：创建知识门户

基本信息

批准号：
ES/K007572/1
负责人：
Catherine Needham
金额：
$ 4.54万
依托单位：
University of Birmingham
依托单位国家：
英国
项目类别：
Research Grant
财政年份：
2013
资助国家：
英国
起止时间：
2013 至无数据
项目状态：
已结题

来源：
https://gtr.ukri.org/projects?ref=ES%2FK007572%2F1
关键词：
twenty first century public servant

项目摘要

Public services are presently going through huge changes in response to a range of issues such as the Big Society agenda, increased localisation, greater demands for service user voice and control, increased public expectations and a greater mix in terms of the economy of welfare services. Public service organisations are grappling with significant changes at a time when they are also making significant cuts to budgets. The public service organisations of today are no longer large public sector organisations such as the local authorities of the past but are likely to be smaller in size and increasingly likely to exist in the commercial sector or the third sector. These changes have significant implications in terms of the types of roles that public servants undertake and their career trajectories. Whereas in the past an individual might start out in a junior role in a public sector organisation and work their way through various parts of that organisation, today it is more likely that individuals will work in a range of different organisations and institutions over the course of their career and also cross sectoral boundaries. Even where individuals may remain in the same organisation it is likely that they will be required to work more closely with those from other organisations, institutions and sectors as public services become ever more diversified. The existing knowledge and practice around career development of public servants is yet to catch up with these developments. There is no common and shared route through which public servants are developed or through which they can gain access to information about the types of roles available and the skills and competencies they may need to develop. The training of public servants has traditionally focused too much on the core civil service, whereas the majority of people who work in public services may not fit this model. Whilst those who work outside of the public sector are often trained and developed through different routes. This is compounded by the fact that professionals within the public service workforce (e.g. doctor, social worker, teacher, accountant, lawyer) are trained specifically for that role to a certain set of standards and expectations. Further, the notion of the 'public sector ethos' has been too associated with those working in the public sector which does not well reflect the myriad of organisations who today are involved with designing and delivering public services. Neither does this effectively take account of the shifting role of service users as co-designers, co-producers or citizens. This project aims to build on the findings of the University of Birmingham's Policy Commission into the 'Future of Public Services' which identified the desperate need to pay attention to the changing nature of the roles undertaken by public servants and the associated support and development needs. This project is a partnership arrangement between the University of Birmingham and Birmingham City Council and aims to establish: the existing knowledge base on this topic; undertake new research into public service roles; and, to establish a knowledge portal which should support other public servants and public service organisations. The knowledge portal will set out details about the context of public service, the range of roles which are developing in public service, the skills and resources that are needed to fulfil these roles, an indication of where existing development opportunities are available and detail on the sort of local and national government support that might be required for public servants and public service organisations.

公共服务目前正在经历巨大的变化，以应对一系列问题，如大社会议程，增加本地化，对服务用户的声音和控制的更大需求，提高公众期望以及福利服务经济方面的更大组合。公共服务组织在大幅削减预算的同时，也在努力应对重大变化。今天的公共服务组织不再是像过去的地方当局那样的大型公共部门组织，而是可能规模较小，越来越有可能存在于商业部门或第三部门。这些变化对公务员的作用类型及其职业轨迹产生了重大影响。而在过去，个人可能会开始在一个公共部门组织的初级角色，并通过该组织的各个部分的工作方式，今天更有可能的是，个人将在一系列不同的组织和机构工作在他们的职业生涯，也跨越部门界限。即使个人可能留在同一个组织，随着公共服务变得越来越多样化，他们也可能需要与其他组织、机构和部门的人更密切地合作。关于公务员职业发展的现有知识和做法尚未跟上这些发展。没有一条共同和共享的途径来培养公务员，也没有一条共同和共享的途径来使他们能够获得关于现有作用类型以及他们可能需要发展的技能和能力的信息。公务员的培训传统上过于侧重于核心公务员制度，而大多数在公共服务部门工作的人可能不适合这种模式。而那些在公共部门以外工作的人往往通过不同的途径接受培训和发展。由于公共服务队伍中的专业人员（如医生、社会工作者、教师、会计师、律师）接受了专门培训，以履行这一职责，达到了一定的标准和期望，这一情况更加复杂。此外，“公共部门精神”的概念与那些在公共部门工作的人联系在一起，这并不能很好地反映当今参与设计和提供公共服务的无数组织。这也没有有效地考虑到服务用户作为共同设计者、共同生产者或公民的角色的转变。该项目旨在建立在伯明翰大学政策委员会的调查结果的基础上，确定了迫切需要关注公务员所承担的角色的变化性质以及相关的支持和发展需求。该项目是伯明翰大学和伯明翰市理事会之间的一项伙伴关系安排，旨在建立：关于这一主题的现有知识库;对公共服务角色进行新的研究;以及建立一个知识门户网站，为其他公务员和公共服务组织提供支持。该知识门户将详细介绍公共服务的背景、公共服务中正在发展的各种作用、履行这些作用所需的技能和资源，说明现有的发展机会，并详细说明公务员和公共服务组织可能需要的地方和国家政府支持。