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The application of a cognitive and affective interviewing model in social work supervision

认知情感访谈模型在社会工作督导中的应用

基本信息

批准号：
ES/M006220/1
负责人：
Danielle Turney
金额：
$ 4.14万
依托单位：
University of Bristol
依托单位国家：
英国
项目类别：
Research Grant
财政年份：
2015
资助国家：
英国
起止时间：
2015 至无数据
项目状态：
已结题

来源：
https://gtr.ukri.org/projects?ref=ES%2FM006220%2F1
关键词：
application cognitive affective interviewing model

项目摘要

This project starts from a concern with the quality of social work thinking and assessment. Inquiry reports following high profile child death cases have repeatedly highlighted shortcomings in social workers' analytical and assessment skills and exercise of professional judgement. Recognition of these limitations highlights the need to explore what might help practitioners to 'think about their thinking'. Practitioners frequently encounter complex, emotionally charged and sometimes dangerous situations and these encounters provide the 'evidential base' on which decisions are made; so the nature and quality of information that practitioners draw from them is of vital importance. A number of writers have drawn attention to the connection between the nature and quality of thinking and the emotional content and context of childcare practice. Supervision provides a key forum in which thinking processes and practices can be explored, so has a critical role to play here in providing a safe space where practitioners can identify the emotional content of their experience and reflect on its meaning. Given the centrality of the supervision-practice feedback loop for sound practice it is important that staff providing supervision have the competence to do this to the highest standards. To support their work, they need accessible and reliable methods and resource materials that can be readily used in practice. The proposed project involves collaboration with one local authority to develop and trial a new approach, based on Cognitive Interviewing (CI), for use in supervision. CI is an approach that has been developed to promote the accuracy and completeness of eyewitness accounts of events. Initially devised for use with witnesses or victims of crime, it draws on psychological understandings of memory and recall, and uses a particular set of questioning techniques to improve retrieval of information from the memory of a witness or victim. It has been chosen as a starting point here as it offers a tested approach to support the collection of information. Working closely with social work practitioners in the partner organisation, the project team will adapt the CI framework for use in supervision, developing an approach - the Cognitive and Affective Supervisory Approach (CASA) - that homes in on cognitive understandings of practice but in so doing also heightens practitioners' awareness of the affective dimensions of practice and of their thinking. Dr Turney, the principal investigator (PI) and Professor Ruch, the co-investigator (Co-I), have extensive experience in both practice and research in relation to critical and analytical thinking in assessment and the role of emotion in practice, and of developing resource materials for practice. The partner organisation, a local authority in the South West of England, will work with the principal and co-investigator, providing staff time for the collaborative development of the CASA protocol and, after appropriate training, for its use in an agreed number of supervision sessions over an 8-month period. During this implementation phase, the PI and Co-I will provide monthly group consultation sessions for the supervisors, to allow them to reflect on the use of the CASA and the extent to which it assists the expression of both 'event' and 'emotion' information, and how this information has been used in supervision to inform case management.Data gathered through the course of the project will be reviewed to assess the usefulness and impact in/for practice of the CASA framework. Drawing on participants' feedback during and at the end of the implementation phase, the project team will revise the CASA materials as necessary. A range of outputs including an executive summary of project findings, model guidance and protocols, workshop template and curriculum guide will be developed collaboratively by the project team for use by academic and practice audiences and disseminated.

本项目从关注社会工作质量的思考和评估入手。在引人注目的儿童死亡案件之后的调查报告一再强调了社会工作者在分析和评估技能以及行使专业判断方面的缺陷。认识到这些限制突出了探索什么可能帮助从业者“思考他们的思维”的必要性。从业人员经常遇到复杂的、情绪化的、有时是危险的情况，这些情况为做出决定提供了“证据基础”；因此，从业者从中获取的信息的性质和质量至关重要。许多作家已经注意到思维的性质和质量与儿童保育实践的情感内容和背景之间的联系。监督为思考过程和实践提供了一个关键的论坛，因此在提供一个安全的空间方面发挥着关键作用，从业者可以在这里识别他们经历的情感内容并反思其意义。鉴于监督-实践反馈回路对健全实践的核心作用，提供监督的工作人员有能力以最高标准进行监督是很重要的。为了支持他们的工作，他们需要在实践中易于使用的可获得和可靠的方法和资源材料。拟议的项目涉及与一个地方当局合作，开发和试验一种基于认知访谈（CI）的新方法，用于监督。CI是一种用来提高目击证人对事件描述的准确性和完整性的方法。它最初是为证人或犯罪受害者设计的，它利用对记忆和回忆的心理学理解，并使用一套特殊的提问技巧来提高从证人或受害者的记忆中检索信息的能力。之所以选择它作为起点，是因为它提供了一种经过测试的方法来支持信息收集。与合作伙伴组织的社会工作从业人员密切合作，项目团队将调整CI框架用于监督，开发一种方法-认知和情感监督方法(CASA) -以对实践的认知理解为基础，但这样做也提高了从业人员对实践的情感维度及其思维的认识。首席研究员Turney博士和联合研究员Ruch教授在评估中的批判性和分析性思维以及情感在实践中的作用以及为实践开发资源材料方面拥有丰富的实践和研究经验。合作组织是英格兰西南部的一个地方当局，它将与负责人和共同研究者合作，为工作人员提供时间，共同开发CASA协议，并在经过适当培训后，在8个月的时间内将其用于商定数量的监督会议。在这一实施阶段，项目负责人和项目负责人将每月为主管人员提供小组咨询，让他们反思CASA的使用，以及它在多大程度上帮助表达“事件”和“情感”信息，以及这些信息如何在监督中使用，为案件管理提供信息。我们会检讨在项目过程中收集的数据，以评估CASA架构在实践中的有用性和影响。在实施阶段期间和结束时，根据参与者的反馈，项目团队将根据需要修改CASA材料。项目小组将合作编制一系列产出，包括项目结果的执行摘要、示范指南和协议、讲习班模板和课程指南，供学术和实践听众使用并分发。