Language Quality and Maternity: How to ensure effective communication in maternity settings where healthcare providers and users do not share the same

语言质量和孕产：如何确保在医疗保健提供者和用户不共享相同内容的孕产环境中进行有效沟通

• 批准号: 2253882
• 金额: --
• 依托单位: University of East Anglia
• 依托单位国家: 英国
• 项目类别: Studentship
• 财政年份: 2019
• 资助国家: 英国
• 起止时间: 2019 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=studentship-2253882
• 关键词: Language; Quality; Maternity; How; ensure

My PhD research project will focus on communication across languages in maternity settings. What happens when health care providers and users do not use the same language? What kind of impact will advocacy have on professional service, healthcare staff, service user and interpreters? This research is urgently needed. Our societies are increasingly multilingual, with East London alone there are about 140 different languages been spoken each day. Many of which been called 'rare languages' have few or no trained professional interpreters (both spoken / signed languages) and translators (of text). Public sector organisations face a growing need to deliver services and engage with users across languages, in the context of dwindling budgets and emerging technologies. The related challenges are profound, including practical, financial, commercial and technical. Yet frontline workers, such as doctors and midwives, typically have no training or expertise in cross language communication and, under pressure to cut cross on 'non-core' services, may see emerging technologies such as Google Translate or remote video interpreting as an attractive apparent solution.There are massive changes happening among newly arrived communities nowadays in East London. What kinds of difficulties and challenges do they face, specifically in maternity settings. Advocacy is still a rare form of facilitating in medical settings across NHS. Are their service a cost for NHS or actually an investment to more efficient way of delivering care? No study has yet examined the combination of maternity settings, remote video interpreting, user experiences and the impact for quality of service provision, nor are there any practical guidelines recommending when each technology might, and should never, be used, or advising on ethical concerns around data protection, patient consent and so on. This project is seek a unique across to the data and user experiences which are needed to answer following questions in real-world setting.1. Health Inequalities - what's the impact of advocacy and interpreting on health inequality? What's its benefits?2. Operating Framework - what interpreting mode is suitable for each antenatal appointment? How did we get to this? Can it be applied widely?3. Procurement guidance - interpreting qualification matrix, what level interpreter is necessary for what assignment? How can the research support an improvement in the quality of public sector tenders?

我的博士研究项目将侧重于跨语言在产妇环境中的沟通。当医疗服务提供者和用户不使用相同的语言时会发生什么？倡导将对专业服务、医护人员、服务使用者和口译员产生什么样的影响？这项研究是迫切需要的。我们的社会越来越多地使用多种语言，仅东伦敦每天就有大约140种不同的语言被使用。其中许多被称为“稀有语言”的语言很少或根本没有受过训练的专业口译员（口语/手语）和笔译员（文本）。在预算不断减少和新兴技术不断涌现的背景下，公共部门组织面临着越来越多的跨语言提供服务和与用户互动的需求。相关的挑战是深刻的，包括实际、财政、商业和技术方面的挑战。然而，一线工作人员，如医生和助产士，通常没有跨语言沟通的培训或专业知识，并在压力下削减交叉的“非核心”服务，可能会看到新兴技术，如谷歌翻译或远程视频翻译作为一个有吸引力的明显的解决方案。有巨大的变化发生在新来的社区，现在在东伦敦。她们面临哪些困难和挑战，特别是在孕产环境中。在整个NHS的医疗环境中，宣传仍然是一种罕见的促进形式。他们的服务是NHS的成本，还是实际上是对更有效的医疗服务方式的投资？目前还没有任何研究对产妇环境、远程视频口译、用户体验和对服务质量的影响进行了综合研究，也没有任何实用指南建议何时可以使用每种技术，以及何时不应该使用每种技术，或者就数据保护方面的伦理问题提出建议。该项目旨在寻求一种独特的数据和用户体验，这些数据和用户体验需要在现实世界中回答以下问题。健康不平等-宣传和解释对健康不平等的影响是什么？它有什么好处？2.操作框架-什么口译模式适合每次产前预约？我们怎么会走到这一步？它能被广泛应用吗？3.采购指南-口译资格矩阵，什么级别的口译员需要什么任务？研究如何支持提高公共部门投标的质量？