An exploration of Mobile Robotic Telepresence and its place in the hybrid office.

探索移动机器人远程呈现及其在混合办公室中的地位。

• 批准号: 2366181
• 金额: --
• 依托单位: University of Nottingham
• 依托单位国家: 英国
• 项目类别: Studentship
• 财政年份: 2019
• 资助国家: 英国
• 起止时间: 2019 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=studentship-2366181
• 关键词: exploration; Mobile; Robotic; Telepresence; its

This PhD explores to what capacity Mobile Robotic Telepresence (MRP) is able to effectively mediate communication and what its value might be in the future or hybrid work. MRPs are video conferencing systems that utilise a remotely controlled robotic base to allow the user to autonomously move in space and have an embodied physical presence. The technology has been used in a wide variety of settings (hospitals, schools, offices) but has so far not succeeded in becoming mainstream. Despite breadth of research on MRP, few studies have applied an ethnomethodologically-informed ethnographic approach to the subject, so there is a lack of reports on the interactional details of use, which would provide a deeper understanding on how the medium supports or hinders interaction. The research in this PhD is primarily conducted through qualitative methods, including interviews and surveys, and centred around ethnographic, in-depth examinations of how interactions via MRP are organised. A semi-structured interview study of long term and expert users presents the phenomenology of being a remote MRP user, and puts the literature review findings into context. An observation study, of remote and local MRP users performing a collaborative task, highlights the prominence of help soliciting interactions and unpacks how those are conducted via the asymmetrical medium of MRP. Then an autobiographical, longitudinal ethnographic study of MRP use in the home explores the phenomenon of `mediated visiting' and unpacks the more `procedural' elements of interactions---arriving and departing---alongside ways of `dwelling' together during a visit, and the qualities of mobility, autonomous presence and spontaneity that emerge. Finally, an ongoing study of MRP use in an office documents the rollout process and tracks users' attitudes and experiences, with the aim of identifying the benefits and limitations of robotic telepresence in the new hybrid work environment and examining how it might fit in the technological ecosystem of the office.

这个博士学位探讨了移动的机器人远程呈现（MRP）能够有效地调解通信的能力，以及它在未来或混合工作中的价值。MRP是一种视频会议系统，它利用远程控制的机器人基座，允许用户在空间中自主移动，并具有具体的物理存在。该技术已被广泛用于各种环境（医院，学校，办公室），但迄今为止尚未成功成为主流。尽管对MRP的研究范围很广，但很少有研究将民族方法学告知的民族志方法应用于该主题，因此缺乏关于使用的交互细节的报告，这将提供对媒介如何支持或阻碍互动的更深入了解。在这个博士学位的研究主要是通过定性方法进行，包括访谈和调查，并围绕民族志，深入研究如何通过MRP组织互动。长期和专家用户的半结构化访谈研究提出了远程MRP用户的现象学，并将文献综述的结果纳入上下文。远程和本地MRP用户执行协作任务的观察研究，突出了突出的帮助征求互动和解开这些是如何通过MRP的不对称介质进行。然后，对MRP在家庭中的使用进行自传式的纵向民族志研究，探讨了“介导访问”现象，并揭示了互动中更具“程序性”的元素--到达和离开--以及访问期间“居住”在一起的方式，以及出现的移动性、自主存在和自发性的品质。最后，一项正在进行的MRP在办公室使用的研究记录了推出过程，并跟踪用户的态度和体验，目的是确定机器人远程呈现在新的混合工作环境中的优势和局限性，并研究它如何适应办公室的技术生态系统。