Public experiences of service change in primary care: Focusing on the spaces and places of service delivery

该项目的重点是了解公众如何感知和体验转变的初级保健服务。在临床不必要的急诊科就诊比例很高的背景下，了解患者决定获得急诊服务的原因对于告知干预措施以减少超负荷的初级保健提供是重要的。提出的研究探讨了激励条件和意义制造活动，影响患者的出席率和经验，在初级保健网站。该项目还将研究在初级保健提供的系统性变化的更广泛背景下，患者与初级保健服务的处境如何影响对当地卫生政策的看法。

This project focuses on understanding how transforming primary care provision is perceived andexperienced by the public.In the context of high proportions of clinically unnecessary attendances at A&E, understanding whypatients make decisions to access emergency services is important to inform interventions thatreduce overloaded primary care provision. The proposed research explores the motivatingconditions and sense-making activities that influence patients' attendances and experiences atprimary care sites. The project will also examine how patients' situated encounters with primarycare services shape perceptions of local health policy amongst a wider backdrop of systemicchanges to primary care provision.