Digital services vs physical outreach: their implications and effects on the financial well-being of welfare recipients

该项目比较了数字化（在线服务，虚拟会议和电话交谈）和物理外展（面对面会议）如何增强公民咨询（CA）与客户之间的关系，以及它们对客户财务状况的影响。它有助于班戈尔大学的目标，加强和促进经济，社会和公民的影响。社区服务为个人和社会提供了一个重要的支持网络，其有效性可能会受到他们如何提供服务的影响，无论是通过数字化和/或实体外展，因此，更深入地了解这两种方法的利弊将加强支持网络。福利政策和行政管理跨越几个学科，包括经济学、会计学、社会政策和税收。该项目侧重于会计和经济学，福尔斯属于ESRC的社会科学职权范围。福利制度和福利咨询服务将被视为治理的会计技术。数字化福利服务的影响将在以下领域进行研究并与实体外展福利服务进行比较：财务福祉;财富分配;劳动活动;以及收件人不断变化的需求/弹性，同时考虑到（不断变化的）收件人概况和人口统计数据。有有限的会计和经济学研究如何英国的福利制度影响的财务福祉的受助人的生活经验的基础上，跨越多个社会领域，如第三部门（CA组织），国家（政府和社会）和家庭（福利受助人的生活），该项目采用了颗粒，地面一级的方法来解决这个问题。

This project compares how digitalisation (online services, virtual meetings, and telephone conversations) and physical outreach (in-person face-to-face meetings) based encounters enhance the relationship between the Citizens Advice (CA) and clients, and their implications on the financial well-being of clients. It contributes to Bangor University's aim of strengthening and promoting economic, social, and civic impact. The CA provides an essential support network for individuals and society and its effectiveness may be influenced by how their services are provided, whether, via digitalisation and/or physical outreach, hence a deeper understanding of the advantages and disadvantages of the two approaches will enhance the support network. Welfare policy and administration cuts across several disciplines including economics, accounting, social policy and taxation. This project focuses on accounting and economics and falls within the ESRC's social sciences remit. The benefits system and benefits advisory services will be viewed as accounting technologies of governance. The impact of digitalised benefits services will be examined and compared to physical outreach benefits services in the following areas: financial well-being; distribution of wealth; labour activity; and changing needs/resilience of recipients, also taking into account (changing) recipient profiles and demographics. There is limited accounting and economics research on how the UK benefits system impacts on the financial well-being of recipients based on lived experience, spanning across multiple social domains, such as the third sector (CA organisation), the state (government and society) and the home (welfare recipient's life), and the project adopts a granular, ground-level approach to address this.