Support Service Solutions: Strategy and Transition

支持服务解决方案：战略和转型

• 批准号: EP/F038526/1
• 负责人: Duncan McFarlane
• 金额: $ 266.11万
• 依托单位: University of Cambridge
• 依托单位国家: 英国
• 项目类别: Research Grant
• 财政年份: 2008
• 资助国家: 英国
• 起止时间: 2008 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=EP%2FF038526%2F1
• 关键词: Support; Service; Solutions; Strategy; Transition

The service industries today represent over 70% of all employment in the USA and Europe and this figure is increasing at a significant rate. Even from within the manufacturing sector, organisations view a significant percentage of their efforts being service-related, and increasingly manufacturers are exploring strategies for evolving their product offerings into service-based ones. The overall vision for the research proposed is to establish an academic focus that will inform and lead the continued transformation of the UK economy towards increasing value generation from product related services. It will immediately benefit current practitioners, especially in aerospace and defence through the development and application of related research thinking, and provide a clear academic foundation to lead the development of capability increasingly critical to the UK economy.In April 2007, BAE Systems and EPSRC issued a call for expressions of interest and a proposal in the area of Support Service Engineering Solutions. The call was based on the urgent need to develop research thinking to underpin the transformation of the UK defence industry towards more efficient integrated service-oriented support solutions for complex engineering assets. New research, using both service science research and also strong foundations in manufacturing research as a base, is needed to guide and accelerate emerging practice, and to ensure that engineering and management aspects of this discipline are addressed in parallel with business and strategy issues. Whilst focussed on the defence sector imperative, the research and codification of best practice in integrated solutions is of interest to other sectors where producer manufacturers are looking to the value-add from product based support services such as Transportation, Automotive Services and Healthcare. The research is novel in that it takes a truly multi-disciplined stance in addressing service provision issues within industries underpinned by complex engineering systems.In order to address this growing industrial imperative in an effective manner, a programme divided into five sections / referred to as Work Packages / is proposed. Four Work Packages address issues of importance to the development of support service solutions and a fifth is focussed on ensuring a tight cohesion between the activities and on providing an overall direction for the field. The Work Packages are:WP1 / Organisation Transformation WP2 / Service Information Strategy WP3 / Risk & Cost Assessment WP4 / Combined Maintenance & Capability Enhancement WP5 / Integration & Co-ordinationLed by Professor Duncan McFarlane the programme draws on experienced academics from nine different universities and builds a future model for support service solutions from a multi-dimensional perspective. Programme Investigators:Prof Duncan McFarlane (University of Cambridge)Dr Nigel Caldwell (University of Bath) Dr Richard Curran (Queen's University) Prof Andrew Graves (University of Bath) Prof Michael Henshaw (University of Loughborough) Wg Cdr Chris Hockley RAF (Rtd) (Defence Academy)Prof Alison McKay (University of Leeds) Dr Irene Ng (University of Exeter) Dr. Ken Platts (University of Cambridge) Mr David Probert (University of Cambridge) Prof Rajkumar Roy (University of Cranfield) Dr. Ashutosh Tiwari (University of Cranfield)Prof Wenbin Wang (Salford University) The consortium will address technological, operational and strategic issues and using an integration activity to tie the work together in a comprehensive model. The research will simultaneously develop a blueprint for next-generation industrial service organisations and establish route maps for industrial organisations seeking to make a transition. It will also provide an academic base and leadership for the UK in a research field which is likely to grow significantly in the coming years.

如今，服务业占美国和欧洲所有就业岗位的70%以上，而且这个数字还在以显著的速度增长。即使在制造业内部，组织也认为他们的努力中有很大一部分与服务相关，越来越多的制造商正在探索将他们的产品发展为以服务为基础的战略。拟议研究的总体愿景是建立一个学术重点，将告知和领导英国经济向产品相关服务增加价值创造的持续转型。通过相关研究思维的发展和应用，它将立即使当前的从业者受益，特别是在航空航天和国防领域，并为领导对英国经济日益重要的能力的发展提供明确的学术基础。2007年4月，BAE系统公司和EPSRC发布了一份关于支持服务工程解决方案领域的意向书和提案。该呼吁是基于发展研究思维的迫切需要，以支持英国国防工业向复杂工程资产更有效的集成服务支持解决方案的转变。新的研究，利用服务科学研究和制造业研究的坚实基础作为基础，需要指导和加速新兴实践，并确保这一学科的工程和管理方面与业务和战略问题并行解决。虽然重点是国防部门的当务之急，但研究和编纂综合解决方案最佳做法对其他部门也很有兴趣，因为生产商制造商正在寻求从基于产品的支持服务（如运输、汽车服务和医疗保健）中获得增值。这项研究的新颖之处在于，它采用了真正的多学科立场来解决由复杂工程系统支撑的行业内的服务提供问题。为了有效地处理这一日益迫切的工业需要，提出了一项分为五个部分的方案，称为工作包。四个工作包涉及对发展支助服务解决办法的重要问题，第五个工作包侧重于确保各项活动之间的紧密衔接和为该领域提供总体方向。工作包是：WP1 /组织转型WP2 /服务信息战略WP3 /风险与成本评估WP4 /综合维护与能力增强WP5 /集成与协调该项目由邓肯·麦克法兰教授领导，借鉴了来自九所不同大学的经验丰富的学者，从多维角度构建了支持服务解决方案的未来模型。项目调查员：Duncan McFarlane教授（剑桥大学）Nigel Caldwell博士（巴斯大学）Richard Curran博士（女王大学）Andrew Graves教授（巴斯大学）Michael Henshaw教授（拉夫堡大学）Wg Dr Chris Hockley RAF (Rtd)（国防学院）Alison McKay教授（利兹大学）Irene Ng博士（埃克塞特大学）Ken Platts博士（剑桥大学）David Probert先生（剑桥大学）Rajkumar Roy教授（克兰菲尔德大学）该联盟将解决技术、运营和战略问题，并使用整合活动将工作联系在一起，形成一个综合模型。该研究将同时为下一代工业服务组织制定蓝图，并为寻求转型的工业组织建立路线图。它还将为英国在未来几年可能显著增长的研究领域提供学术基础和领导地位。

项目成果

Ranking maritime platform upgrade options

对海事平台升级选项进行排名

• 期刊: PROCEEDINGS OF THE INSTITUTION OF MECHANICAL ENGINEERS PART M-JOURNAL OF ENGINEERING FOR THE MARITIME ENVIRONMENT
• 影响因子: 1.8
• 作者: C. I. V. Kerr (Author)

Complex Engineering Service Systems - Concepts and Research

复杂工程服务系统——概念与研究

• DOI: 10.1007/978-0-85729-189-9_11
• 发表时间: 2011
• 作者: Cuthbert R

Technology insertion in the defence industry: A primer

• DOI: 10.1243/09544054jem1080
• 发表时间: 2008-08
• 期刊: Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture
• 作者: C. Kerr;R. Phaal;D. Probert

Modelling information requirements in complex engineering services

• DOI: 10.1016/j.compind.2012.02.014
• 发表时间: 2012-05
• 期刊: Comput. Ind.
• 作者: D. McFarlane;R. Cuthbert

Information Futureproofing for Large-scale Infrastructure

大型基础设施的信息面向未来

• DOI: 10.1049/cp.2013.1945
• 发表时间: 2013
• 作者: Masood T