Support Service Solutions: Strategy and Transition

今天，服务业占美国和欧洲所有就业人数的70%以上，这一数字正在以显著的速度增长。即使在制造业内部，组织也认为他们的工作中有很大一部分与服务相关，越来越多的制造商正在探索将其产品供应转变为基于服务的产品的战略。拟议研究的总体愿景是建立一个学术重点，这将为英国经济的持续转型提供信息和领导，以增加产品相关服务的价值。它将立即受益于当前的从业者，特别是在航空航天和国防通过相关的研究思维的发展和应用，并提供一个明确的学术基础，以领导能力的发展越来越重要的英国economy.In 2007年4月，BAE系统公司和EPSRC发出了一个呼吁，在支持服务工程解决方案领域的兴趣表达和建议。这一呼吁是基于迫切需要发展研究思维，以支持英国国防工业向复杂工程资产更有效的综合服务型支持解决方案的转型。新的研究，利用服务科学研究和制造业研究的坚实基础作为基础，需要指导和加速新兴的实践，并确保该学科的工程和管理方面与业务和战略问题并行解决。虽然专注于国防部门的必要性，但研究和编纂集成解决方案的最佳实践对生产制造商正在寻求基于产品的支持服务（如运输，汽车服务和医疗保健）的附加值的其他部门也很有意义。这项研究是新颖的，因为它需要一个真正的多学科的立场，在解决服务提供的问题，由复杂的工程systems.In以有效的方式，为了解决这个日益增长的工业必要性，一个计划分为五个部分/称为工作包/提出了。四个工作包涉及对制定支助服务解决办法具有重要意义的问题，第五个工作包侧重于确保各项活动之间的紧密协调，并为外地提供总体指导。工作包是：WP 1/组织转型WP 2/服务信息战略WP 3/风险和成本评估WP 4/综合维护和能力增强WP 5/整合与协调由教授邓肯McFarlane该计划借鉴了来自九所不同大学的经验丰富的学者，并从多维度的角度建立了未来的支持服务解决方案模型。项目研究人员：邓肯McFarlane教授（剑桥大学）奈杰尔考德威尔博士（巴斯大学）Richard Curran博士（女王大学）Andrew Graves教授（巴斯大学）Michael Henshaw教授（拉夫堡大学）Chris Hockley皇家空军研究所Wg Cdr（国防学院）Alison McKay教授（利兹大学）Irene Ng博士（埃克塞特大学）Ken Platts博士（剑桥大学）大卫Probert先生（剑桥大学）Rajkumar Roy教授（克兰菲尔德大学）Ashutosh Tiwari博士（克兰菲尔德大学）Wenbin Wang教授（索尔福德大学）该联盟将解决技术，运营和战略问题，并使用整合活动将工作结合在一个全面的模型中。该研究将同时为下一代工业服务组织制定蓝图，并为寻求转型的工业组织制定路线图。它还将为英国在未来几年可能大幅增长的研究领域提供学术基础和领导力。

The service industries today represent over 70% of all employment in the USA and Europe and this figure is increasing at a significant rate. Even from within the manufacturing sector, organisations view a significant percentage of their efforts being service-related, and increasingly manufacturers are exploring strategies for evolving their product offerings into service-based ones. The overall vision for the research proposed is to establish an academic focus that will inform and lead the continued transformation of the UK economy towards increasing value generation from product related services. It will immediately benefit current practitioners, especially in aerospace and defence through the development and application of related research thinking, and provide a clear academic foundation to lead the development of capability increasingly critical to the UK economy.In April 2007, BAE Systems and EPSRC issued a call for expressions of interest and a proposal in the area of Support Service Engineering Solutions. The call was based on the urgent need to develop research thinking to underpin the transformation of the UK defence industry towards more efficient integrated service-oriented support solutions for complex engineering assets. New research, using both service science research and also strong foundations in manufacturing research as a base, is needed to guide and accelerate emerging practice, and to ensure that engineering and management aspects of this discipline are addressed in parallel with business and strategy issues. Whilst focussed on the defence sector imperative, the research and codification of best practice in integrated solutions is of interest to other sectors where producer manufacturers are looking to the value-add from product based support services such as Transportation, Automotive Services and Healthcare. The research is novel in that it takes a truly multi-disciplined stance in addressing service provision issues within industries underpinned by complex engineering systems.In order to address this growing industrial imperative in an effective manner, a programme divided into five sections / referred to as Work Packages / is proposed. Four Work Packages address issues of importance to the development of support service solutions and a fifth is focussed on ensuring a tight cohesion between the activities and on providing an overall direction for the field. The Work Packages are:WP1 / Organisation Transformation WP2 / Service Information Strategy WP3 / Risk & Cost Assessment WP4 / Combined Maintenance & Capability Enhancement WP5 / Integration & Co-ordinationLed by Professor Duncan McFarlane the programme draws on experienced academics from nine different universities and builds a future model for support service solutions from a multi-dimensional perspective. Programme Investigators:Prof Duncan McFarlane (University of Cambridge)Dr Nigel Caldwell (University of Bath) Dr Richard Curran (Queen's University) Prof Andrew Graves (University of Bath) Prof Michael Henshaw (University of Loughborough) Wg Cdr Chris Hockley RAF (Rtd) (Defence Academy)Prof Alison McKay (University of Leeds) Dr Irene Ng (University of Exeter) Dr. Ken Platts (University of Cambridge) Mr David Probert (University of Cambridge) Prof Rajkumar Roy (University of Cranfield) Dr. Ashutosh Tiwari (University of Cranfield)Prof Wenbin Wang (Salford University) The consortium will address technological, operational and strategic issues and using an integration activity to tie the work together in a comprehensive model. The research will simultaneously develop a blueprint for next-generation industrial service organisations and establish route maps for industrial organisations seeking to make a transition. It will also provide an academic base and leadership for the UK in a research field which is likely to grow significantly in the coming years.