Maintaining Human Expertise in an AI-driven World

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While information systems with artificial intelligence are increasingly used to support or automate work tasks, this can come at a cost to the development and retention of essential skills in workers. Skill erosion can jeopardise safety and fairness in contexts where humans' skills are needed. This innovative project leverages systems thinking, case studies and action design research to investigate how leveraging artificial intelligence shapes workers' skills. Its expected outcomes include a new systems theory of skill erosion and organisational guidelines for managing artificial intelligence. These can help organisations maximise human potential by striking a balance between relying on automation and maintaining workers' skills.