Applied probability models in health, risk, queues and forestry

健康、风险、排队和林业中的应用概率模型

• 批准号: 41187-2009
• 负责人: Stanford, David
• 金额: $ 2.55万
• 依托单位: University of Western Ontario
• 依托单位国家: 加拿大
• 项目类别: Discovery Grants Program - Individual
• 财政年份: 2009
• 资助国家: 加拿大
• 起止时间: 2009-01-01 至 2010-12-31
• 项目状态: 已结题
• 来源: https://www.nserc-crsng.gc.ca/ase-oro/Details-Detailles_eng.asp?id=421173
• 关键词: Applied; probability; models; health; risk

Our work this summer (still in progress) on Bilingual Call Centres has focused on bilingual call centre models that allocate bilingual agents on the basis of the difference in queue lengths. Upon completion of this step, we intend to study trilingual call centres to gain insight into good strategies for the optimal allocation of inflexible (unilingual) and partially-flexible (bilingual) agents, before using those who are trilingual. We then hope to apply insights gained from this aspect to allocation procedures for multilingual call centres.

今年夏天，我们在双语呼叫中心方面的工作（仍在进行中）集中在双语呼叫中心模型上，该模型根据排队长度的差异分配双语代理。完成这一步骤后，我们打算研究三语呼叫中心，以便在使用三语人员之前，深入了解最佳分配不灵活（单语）和部分灵活（双语）代理的良好策略。然后，我们希望将从这方面获得的见解应用于多语言呼叫中心的分配程序。