An intentional architectural framework for engineering knowledge-intensive service systems

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A knowledge-intensive service system (KISS) is a network of organizational and technological agents that rely on knowledge as a key resource to collaboratively create knowledge-intensive outputs and outcomes that are valuable to the system’s entities. Examples of KISS include networks that form around knowledge-intensive business service (KIBS) providers and open innovation initiatives. Knowledge-intensive service activities are key components of industrialized economies, with the KIBS sector alone contributing over $80 billion to Canada’s Gross Domestic Product in 2012.