An intentional architectural framework for engineering knowledge-intensive service systems

工程知识密集型服务系统的有意架构框架

• 批准号: RGPIN-2015-03877
• 负责人: Lessard, Lysanne
• 金额: $ 1.68万
• 依托单位: University of Ottawa
• 依托单位国家: 加拿大
• 项目类别: Discovery Grants Program - Individual
• 财政年份: 2016
• 资助国家: 加拿大
• 起止时间: 2016-01-01 至 2017-12-31
• 项目状态: 已结题
• 来源: https://www.nserc-crsng.gc.ca/ase-oro/Details-Detailles_eng.asp?id=612629
• 关键词: intentional; architectural; framework; engineering; knowledge

A knowledge-intensive service system (KISS) is a network of organizational and technological agents that rely on knowledge as a key resource to collaboratively create knowledge-intensive outputs and outcomes that are valuable to the system’s entities. Examples of KISS include networks that form around knowledge-intensive business service (KIBS) providers and open innovation initiatives. Knowledge-intensive service activities are key components of industrialized economies, with the KIBS sector alone contributing over $80 billion to Canada’s Gross Domestic Product in 2012. Traditional service engineering methods, drawn from product engineering, have been found inadequate for this type of service because of the intense interactions among human resources, technology, and organizational factors in KISS. Service systems engineering offers a potential solution to this issue, focusing on the definition and discovery of service system entities and their dynamic relationships through time. An important challenge for the field of service systems engineering is the creation of advanced models, methods, and tools for developing service systems architectures. But despite a number of contributions in this regard, we are still lacking architectural frameworks that account for key characteristics of KISS such as collaborative relationships among entities and their reliance on knowledge. This research program aims at addressing this gap by creating an Intentional Architectural Framework for the development of KISS Architectures (IAF-KISSA). The design and development of systems using the concepts of intentional agents, their goals, and the strategies used by these agents to achieve their intentions has been implemented in a number of related areas such as requirements engineering; enterprise modeling; and, service-oriented computing. Since intentional modeling requires the consideration of the various viewpoints of stakeholders and their potential conflicts, it is ideally suited to eliciting the requirements of purposeful systems such as service systems. The three objectives of the research program are to: 1) provide a formal definition of the requirements for modeling a KISS architecture; 2) create an architectural framework using an intentional approach and modeling language; and, 3) evaluate and refine the framework. The results of this program are important for the field of service engineering, allowing it to expand its scope to a key economic domain. On a practical level, IAF-KISSA will provide a formal approach for aligning functional aspects of KISS, such as resource planning, with business aspects, such as performance evaluation Moreover, given the importance of knowledge for all types of service systems, the results of this research could provide an innovative manner in which to engineer service systems in general.

知识密集型服务系统（KISS）是一个由组织和技术代理组成的网络，它依赖知识作为关键资源，协同创造对系统实体有价值的知识密集型产出和结果。KISS的例子包括围绕知识密集型商业服务（KIBS）提供商和开放式创新计划形成的网络。知识密集型服务活动是工业化经济的关键组成部分，仅KIBS部门就在2012年为加拿大的国内生产总值贡献了800多亿美元。