Careteam User Engagement and UX Design

医疗技术公司Mybesthelper Solutions Inc.开发了一个名为CareTeam的个人护理平台，患者、他们的家人和护理人员可以使用该平台来协调在家对患者的护理。他们的平台使医疗保健提供者、患者和家人能够通过单一的移动和网络位置访问护理计划。他们的客户是医疗保健组织，负责照顾出院后在家中康复的患者、过渡到社区护理的患者或在家中老龄化的患者的费用。目前还没有将正式出院流程和出院后流程捆绑在一起的单一信息和交流平台。为了支持Mybesthelper的CareTeam平台的设计和实施，需要进行研究，以了解患者采用和参与的障碍和促进者。对于这个项目，艾米丽·卡尔大学的健康设计实验室将领导一项以人为中心的设计研究研究，以了解导致采用CARE平台的因素、限制访问该平台的因素以及用户体验(UX)，以及可能导致更好的采用和参与度的设计因素。该项目的目标是增加用户对CareTeam平台的采用，以改善患者结果。通过提供更好的协调护理和患者支持，Mybecthelper试图减少：患者住院时间(LOS)、再次入院、出院患者到急诊室就诊、错过治疗预约时间以及医疗保健提供成本。

Health technology company Mybesthelper Solutions Inc. has developed a personal care platform called Careteam, that patients, their families and caregivers can use to coordinate care for patients at home. Their platform enables healthcare providers, the patient and family to access a care plan through a single mobile and web location. Their customers are health care organizations who are responsible for the cost of caring for patients recovering at home following discharge from hospital, in the transition to community care or those aging at home. There is no existing equivalent that ties the formal discharge process and the post-discharge process together in a single information and communication platform.To support the design and implementation of Mybesthelper's Careteam platform, research is needed to understanding the barriers and facilitators to patient adoption and engagement. For this project the Health Design Lab at Emily Carr University will lead a human-centred design research study to gain an understanding of the factors leading to the adoption of the care platform, the factors liming access to the platform and the user experience (UX) and design factors that could lead to improved adoption and engagement. The goal of this project is to increase user adoption of the Careteam platform in order to improve patient outcomes. By providing better coordinate care and patient support Mybesthelper seeks to reduce: patient length of stay in hospital (LOS), readmissions to hospital, discharged patients presenting at the Emergency Room, missed appointments for treatments, and health care delivery costs.