Careteam User Engagement and UX Design

Careteam 用户参与和用户体验设计

• 批准号: 514262-2017
• 负责人: Cameron, JerriLynne
• 金额: $ 1.82万
• 依托单位: Emily Carr University of Art + Design
• 依托单位国家: 加拿大
• 项目类别: Applied Research and Development Grants - Level 1
• 财政年份: 2017
• 资助国家: 加拿大
• 起止时间: 2017-01-01 至 2018-12-31
• 项目状态: 已结题
• 来源: https://www.nserc-crsng.gc.ca/ase-oro/Details-Detailles_eng.asp?id=641517
• 关键词: Careteam; User; Engagement; UX; Design

Health technology company Mybesthelper Solutions Inc. has developed a personal care platform called Careteam, that patients, their families and caregivers can use to coordinate care for patients at home. Their platform enables healthcare providers, the patient and family to access a care plan through a single mobile and web location. Their customers are health care organizations who are responsible for the cost of caring for patients recovering at home following discharge from hospital, in the transition to community care or those aging at home. There is no existing equivalent that ties the formal discharge process and the post-discharge process together in a single information and communication platform.To support the design and implementation of Mybesthelper's Careteam platform, research is needed to understanding the barriers and facilitators to patient adoption and engagement. For this project the Health Design Lab at Emily Carr University will lead a human-centred design research study to gain an understanding of the factors leading to the adoption of the care platform, the factors liming access to the platform and the user experience (UX) and design factors that could lead to improved adoption and engagement. The goal of this project is to increase user adoption of the Careteam platform in order to improve patient outcomes. By providing better coordinate care and patient support Mybesthelper seeks to reduce: patient length of stay in hospital (LOS), readmissions to hospital, discharged patients presenting at the Emergency Room, missed appointments for treatments, and health care delivery costs.

医疗技术公司Mybesthelper Solutions Inc.开发了一个名为Careteam的个人护理平台，患者及其家人和护理人员可以使用该平台来协调对家中患者的护理。他们的平台使医疗保健提供者、患者和家庭能够通过单个移动的和网络位置访问护理计划。他们的客户是医疗保健组织，负责照顾出院后在家康复的病人、过渡到社区护理的病人或在家养老的病人。目前还没有将正式出院流程和出院后流程联系在一个单一的信息和通信平台上的等效物。为了支持Mybesthelper的Careteam平台的设计和实施，需要进行研究，以了解患者采用和参与的障碍和促进因素。对于这个项目，艾米丽卡尔大学的健康设计实验室将领导一项以人为本的设计研究，以了解导致采用护理平台的因素，限制访问平台和用户体验（UX）的因素以及可能导致提高采用率和参与度的设计因素。该项目的目标是提高Careteam平台的用户采用率，以改善患者结局。通过提供更好的协调护理和患者支持，Mybesthelper寻求减少：患者住院时间（LOS），再入院，出院患者在急诊室就诊，错过治疗预约和医疗保健提供成本。