Improving work coordination through context

通过上下文改善工作协调

• 批准号: 503484-2016
• 负责人: Burns, Catherine
• 金额: $ 5.77万
• 依托单位: University of Waterloo
• 依托单位国家: 加拿大
• 项目类别: Collaborative Research and Development Grants
• 财政年份: 2018
• 资助国家: 加拿大
• 起止时间: 2018-01-01 至 2019-12-31
• 项目状态: 已结题
• 来源: https://www.nserc-crsng.gc.ca/ase-oro/Details-Detailles_eng.asp?id=646568
• 关键词: Improving; work; coordination; through; context

A field study conducted in Winter 2016 in pharmacies and medical clinics revealed that pharmacists and**physicians need both a wide array of health-related information typically found in regional electronic health**records (EHRs), as well as contextual information in order to aid decision making. By contextual information,**we are referring to non-medical information on work practice or environment that, nevertheless, may play an**important role in decision making, work flow and work management actions. The contextual information that**we identified that is not easily available through EHRs was information on patient actions (ordering, picking up**prescriptions) but also on the workload and environmental context of their colleagues. Further, observations**we made with patients also showed that they created their own "shadow records" of their visits and actions,**also collecting and recording contextual information. The intention of this proposal is to explore more deeply**the role of contextual information in decision making, using the existing domain of medical ordering and**distribution at the consumer interface. While the study we conducted provided some early indicators of**contextual information in pharmacies and clinics, a deeper study, combined with an understanding of the data**already available in information systems like these, may reveal new and novel contextual metrics that may be**useful. The hypothesis is that certain kinds of contextual information will have differential benefits on decision**making and the efficiency of work processes.

2016年冬季在药店和医疗诊所进行的一项实地研究表明，药剂师和 ** 医生需要广泛的健康相关信息，这些信息通常存在于区域电子健康记录（EHR）中，以及上下文信息，以帮助决策。通过上下文信息，** 我们指的是关于工作实践或环境的非医疗信息，尽管如此，这些信息可能在决策，工作流程和工作管理行动中发挥重要作用。我们确定的不容易通过EHR获得的上下文信息是关于患者行为（订购，领取 ** 处方）的信息，也是关于同事的工作量和环境背景的信息。此外，我们对患者进行的观察 ** 还表明，他们创建了自己的访问和行动的“影子记录”，** 还收集和记录上下文信息。这个建议的目的是更深入地探索 ** 背景信息在决策中的作用，使用现有的医疗订购和 ** 分配领域的消费者界面。虽然我们进行的研究提供了药房和诊所的背景信息的一些早期指标，但更深入的研究，结合对这些信息系统中已有数据的理解，可能会揭示新的和新颖的背景指标，这些指标可能是有用的。该假设是，某些类型的上下文信息将有不同的利益对决策 ** 制定和工作流程的效率。