Identification and validation of performance indicators for SMEs

中小企业绩效指标的识别和验证

• 批准号: 530390-2018
• 负责人: Inkpen, Diana
• 金额: $ 1.82万
• 依托单位: University of Ottawa
• 依托单位国家: 加拿大
• 项目类别: Engage Grants Program
• 财政年份: 2018
• 资助国家: 加拿大
• 起止时间: 2018-01-01 至 2019-12-31
• 项目状态: 已结题
• 来源: https://www.nserc-crsng.gc.ca/ase-oro/Details-Detailles_eng.asp?id=654282
• 关键词: Identification; validation; performance; indicators; SMEs

Klipfolio, the company partner in this application, provides a variety of indicators and measurements to**customers as an online dashboard. Klipfolio is committed to providing the most valuable indicators to**companies and places great emphasis on educating SMEs on the appropriate use of indicators. Being able to**identify suitable indicators for SMEs and having evidence with regards to their usefulness and validity would**allow Klipfolio to provide greater value to its clients, and in turn, would allow client SMEs to improve their**performance.**The project aims to identify KPIs for several groups of SMEs based on industry, vertical positioning, and**special managerial purposes by conducting a systematic literature review. To validate the list of KPIs, in-depth**interviews and customer surveys will be conducted. Following this initial project, the gained knowledge will be**used to design a systematic approach to identification and validation of proper KPIs for customers in different**segmentations. This knowledge will be encapsulated into a technical machine learning algorithm. The**functionality and usability of this algorithm will be investigated using an in-site mixed case study.**Klipfolio intends to commercialize the outcome of this collaboration in their products. The university**research team and the company's scientific/technical staff will work together to ensure that the**knowledge/technology will be transferred effectively to the company. The industry partner has participated in**the design of this new proposal by describing their long-term interests and how the outcomes of the project**may contribute to new opportunities for technology transfer and product development. The company was**closely involved in the development of this proposal, in reviewing the proposed scope, research methodology,**and project milestones. As algorithmic components are designed and implemented, the company will provide**feedback and will participate in their evaluation.

Klippant是该应用程序的公司合作伙伴，它为 ** 客户提供了各种指标和测量，作为在线仪表板。Klipping致力于为 ** 公司提供最有价值的指标，并非常重视教育中小企业如何正确使用指标。能够 ** 为中小企业确定合适的指标，并有证据证明这些指标的有用性和有效性，将 ** 使Kliptom能够为其客户提供更大的价值，反过来，也将使中小企业客户能够改善其 ** 业绩。该项目旨在通过进行系统的文献审查，根据行业、垂直定位和特殊管理目的，确定几组中小企业的关键绩效指标。为了验证KPI列表，将进行深入 ** 访谈和客户调查。在这个初始项目之后，所获得的知识将用于设计一种系统的方法，为不同细分领域的客户识别和验证适当的KPI。这些知识将被封装到技术机器学习算法中。将使用现场混合案例研究来调查该算法的 ** 功能和可用性。** Klippery打算将这一合作的成果商业化。大学 ** 研究团队和公司的科学/技术人员将共同努力，以确保 ** 知识/技术将有效地转移到公司。行业伙伴参与了 ** 这一新提案的设计，说明了他们的长期利益以及项目 ** 的成果如何有助于技术转让和产品开发的新机会。该公司 ** 密切参与了该提案的制定，审查了拟议的范围、研究方法、** 和项目里程碑。随着算法组件的设计和实施，该公司将提供 ** 反馈，并将参与其评估。